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Post editor and Product editor not working properly

This topic has 19 replies, 4 voices, and was last updated 6 months, 2 weeks ago ago by Andrew Mitchell

Wealth Magnet

Participant

June 2, 2024 at 07:06

The posts and product descriptions are not displaying in the front end as they are displaying in the editor.

View screenshots:

Product editor:
https://ibb.co/rZtZthp
https://ibb.co/8BhrDw2

Post editor:
https://ibb.co/YpGF2XY
https://ibb.co/WVthM2W
https://ibb.co/Ryc4fd1

Please, contact administrator
for this information.

#397720 Copied Theme version: 9.3.11

18 Answers

Rose Tyler

Support staff

June 2, 2024 at 09:40

Hello, Wealth Magnet,

Thank you for reaching out to us.

Theme Options > Speed optimization > Disable Gutenberg Styles > Off.

If this doesn’t help, please provide us with temporary wp-admin access.

Best Regards,
8Theme’s Team

#397739 Copied

Wealth Magnet

Participant

June 2, 2024 at 10:55

I had the setting turned off since yesterday, but I had it enabled prior to that for a few days.

Please contact administrator
for this information.

#397754 Copied
Rose Tyler

Support staff

June 2, 2024 at 14:43
Hello,

We appreciate your prompt response.

Please try to add the next code in Theme Options > Theme custom CSS > Global, and check single post page after that:
```
.single-post .wp-block-buttons {
    text-align: center;
}
.single-post .wp-block-separator {
    margin-bottom: 35px;
}
```
Could you please test how the product description looks like when not your theme but Storefront (default Woocommerce theme) is activated on your site?

Best Regards,
8Theme’s Team
#397777 Copied
Wealth Magnet

Participant

June 3, 2024 at 08:51

So the custom CSS you sent me is not a complete fix for the issue. The main issue is the editor is not working properly as a whole. Example, I am also adding other blocks to the post that will not show up in the front end of the post like spacers.

#397835 Copied

Rose Tyler

Support staff

June 3, 2024 at 09:05

Hello,

Please record a video of the problem (upload it on a filesharing service and provide the URL here) and provide FTP access, we will check more deeply what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

On our demos we use Elementor builder, and would recommend it – https://prnt.sc/PzrHi8YxuAhU

Best Regards,
8Theme’s Team

#397836 Copied

Wealth Magnet

Participant

June 3, 2024 at 09:21

So I disabled the elementor plugin from my site and the blog post editor is working and displaying properly now. I am still having trouble with the woocommerce products description not displaying properly. I am currently trouble shooting this issue now. The product descriptions were displaying properly before. I don’t know what changed since then.

#397840 Copied

Wealth Magnet

Participant

June 3, 2024 at 10:34

I figured out why the WooCommerce images were not displaying in the front end as they were displaying in the editor. Also why the blog posts were not displaying in the front end as they were displaying in the back end.

Please contact administrator
for this information.

#397862 Copied

Rose Tyler

Support staff

June 3, 2024 at 13:23

Hello,

We are pleased to learn that you have identified the causes of the issues and have shared the information here.

Currently, your site is in maintenance mode, which prevents us from conducting a thorough check. Should you require further assistance from our team, please kindly provide the correct wp-admin access once again.

Best Regards,
8Theme’s Team

#397914 Copied

Wealth Magnet

Participant

June 3, 2024 at 13:28

The login link is active now.

#397916 Copied

Rose Tyler

Support staff

June 3, 2024 at 13:43

Hello,

We would like to kindly direct your attention to the screenshot we have placed in the Private Content area. Upon review, you will notice that the styles in question originate not from our theme.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#397919 Copied

Wealth Magnet

Participant

June 3, 2024 at 14:14

I removed the wordpress/block-library by enabling the Disable Gutenberg Styles setting in the themes Speed Optimization settings tab. That seemed to do the trick for the product description images, but now in the blog post the images that are centered have moved to the left.

Also what about the elementor plugin issue that I stated before? Is there a solution for that?

Please contact administrator
for this information.

#397923 Copied

Jack Richardson

Support staff

June 3, 2024 at 15:35

Dear @Wealth Magnet,

I hope this message finds you well. Could you please provide further clarification regarding the issue you are experiencing with Elementor? It would be immensely helpful if you could include screenshots or links to illustrate the specific problem you are encountering. This will enable us to understand and address your concerns more effectively.

Additionally, we would like to offer a recommendation to enhance your site’s performance and usability. We advise using an Elementor page builder plugin only. Based on our experience, Elementor not only provides a user-friendly interface but also includes additional features and is built on optimized code. Once you decide on your preferred page builder, you can create all content for your pages, posts, and products using that builder. This approach will help us provide you with more targeted solutions. Please note that using more than 1 builder, such as Gutenberg, WPBakery and Elementor on the same page, might lead to compatibility issues.

We look forward to your response and are here to assist you with any further inquiries or concerns you might have.

Best Regards,
Jack Richardson
The 8Theme Team

#397938 Copied

Wealth Magnet

Participant

June 3, 2024 at 22:18

I am having problems with the blog posts and product descriptions.

Please contact administrator
for this information.

#397973 Copied
Jack Richardson

Support staff

June 4, 2024 at 07:49
Dear @Wealth Magnet,

We hope this message finds you well. We are writing to inform you that we have implemented the following custom CSS for your website, as per your request:
```
.wp-block-image .aligncenter:has(.alignleft) {
    float: left;
    margin: .5em 1em .5em 0;
}

.wp-block-image .aligncenter:has(.alignright) {
    float: right;
    margin: .5em 0 .5em 1em;
}
```
This change has been added in the following location of your website’s admin panel: Theme Options -> Theme Custom CSS -> Global CSS. You can review the implementation here: https://prnt.sc/S6-IKyzVTSMK.

Following this update, the post image layout remains unchanged, as shown here: https://prnt.sc/XZCmSUPVCn5F. Additionally, in the product description, the image alignment appears to be functioning correctly, pulling to the sides as intended. You can see this adjustment here: https://prnt.sc/oEdZApF-ktu5.

Could you please confirm if the issue has been resolved to your satisfaction? If this solution proves effective, we are considering adding this CSS globally in our next update, provided it does not lead to other alignment issues.

We look forward to your feedback.

Jack Richardson
Best Regards,

The 8Theme Team
#398015 Copied
Wealth Magnet

Participant

June 6, 2024 at 16:29

I have created a video of the current situation.

Please contact administrator
for this information.

#398486 Copied

Jack Richardson

Support staff

June 7, 2024 at 08:11

Dear @Wealth Magnet,

I hope this message finds you well. We are currently unable to access your website as our previous credentials are no longer functional and the site appears to be under maintenance. Could you kindly provide us with updated access credentials at your earliest convenience?

Additionally, we would appreciate it if you could share the URLs for product with the correct images in the descriptions, as well as those that are incorrect. Please ensure that these URLs are sent through a secure, private area.

Thank you for your attention to these matters. We look forward to your prompt response.

Best regards,
Jack Richardson
The 8Theme Team

#398568 Copied

Wealth Magnet

Participant

June 7, 2024 at 15:11

OK the login link is active.

Please contact administrator
for this information.

#398665 Copied

Andrew Mitchell

Support staff

June 8, 2024 at 19:46

Dear Wealth Magnet,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#398767 Copied
Tagged: best selling woocommerce glitches, post editor problems, product editor troubleshooting, woocommerce editor solutions, woocommerce themes issues
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Post editor and Product editor not working properly

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