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Posts layout - by GiovanniFabb - on WordPress WooCommerce support

This topic has 29 replies, 4 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

GiovanniFabb

Participant

March 5, 2020 at 14:21

Hey guys, how are you?

I’m writing posts composed of text and images with wordpress blocks editor.
As always to place images alongside text, I change the size of the image and i put i on the right or on the left according to the need. Something strange happens here:
usually text and images are placed side by side without problems, but unfortunately this does not happen because the images and the text are represented one above the other, even in preview, as if I had not placed the blocks side by side.

Can you help me? How can i fix it?

Thanks.

#230841 Copied Theme version: Latest XStore version 6.2.4 / Core plugin 1.5.4 – December 5, 2019 WooCommerce version: Versione 3.8.1

28 Answers

Rose Tyler

Support staff

March 6, 2020 at 10:20

Hello,

Provide screenshots of the problem, link to the mentioned page and temporary wp-admin access.

Regards

#230880 Copied

GiovanniFabb

Participant

March 6, 2020 at 11:12

https://prntscr.com/rcggac this is the back end
https://prntscr.com/rcgj4m this is the preview

I don’t have a link to the mentioned page because i can’t publish a post like in the preview above.
How can i give you in private the wp credentials?

#230887 Copied

Olga Barlow

Participant

March 6, 2020 at 12:52

Hello,

Provide us with WP Dashboard and FTP access to your site. Did you make any changes to theme files? You are using old version of theme and we will need to update it, so do the backup of the files and DB before reply back.

Regards

#230895 Copied

GiovanniFabb

Participant

March 9, 2020 at 10:34

What do you have to check in the wp dashboard?
To provide you wp dashboard, please, give me an email and wich kind of user you need.

Let me know when you start working on.

Thanks

Please contact administrator
for this information.

#230963 Copied

John Holden

Participant

March 10, 2020 at 06:40

Hi,

You can create temporary admin account for checking.

Regards,
Hung PD

#230981 Copied

GiovanniFabb

Participant

March 10, 2020 at 08:45

Ok please give me an email because it’s required!

#230986 Copied

Olga Barlow

Participant

March 10, 2020 at 17:39

Hello,

Actually no matter what email you will use there, even some randomly generated because we need it just for test. Anyway, you can use this one plugins.8theme@gmail.com But, please, don’t use it for any newsletters or reports of your site in future!

Regards

#231009 Copied

GiovanniFabb

Participant

March 10, 2020 at 18:14

Ok got it, thanks!
Please, Let me know when you have done!

Please contact administrator
for this information.

#231013 Copied

Olga Barlow

Participant

March 10, 2020 at 20:04

Hello,

WP Dashboard access is ok but FTP is wrong, we can’t connect to your server http://prntscr.com/redvv4
Please, check and provide the correct one. Make sure that you don’t have limits for the connections from other countries or add our IP to white list.

Regards

#231028 Copied

Olga Barlow

Participant

March 10, 2020 at 20:04

Hello,

WP Dashboard access is ok but FTP is wrong, we can’t connect to your server http://prntscr.com/redvv4
Please, check and provide the correct one. Make sure that you don’t have limits for the connections from other countries or add our IP to white list.

Regards

#231029 Copied

Olga Barlow

Participant

March 10, 2020 at 20:22

Hello,

Check the image position now.

Regards

#231031 Copied

GiovanniFabb

Participant

March 10, 2020 at 22:27

Great, thank you!
Please, with the same credentials, can you help me to display in every products pages and every posts pages, the footer that i created with elementor?

Thanks

#231033 Copied

GiovanniFabb

Participant

March 11, 2020 at 10:20

Hey guys, thanks for working on the footer as i asked.

Unfortunately it’s not displayed correctly.

I attached in private some screenshots.

Let me know how you can fix it

Thanks

Please contact administrator
for this information.

#231037 Copied

GiovanniFabb

Participant

March 11, 2020 at 10:25

Ok i’m checking it!

Please contact administrator
for this information.

#231038 Copied

GiovanniFabb

Participant

March 11, 2020 at 10:41

Ok guys you’re right!
We closed access from Ucraina, please provide me your IP to add it to the whitelist!

Thanks

#231039 Copied

John Holden

Participant

March 12, 2020 at 07:06

Hi,

You’re using Elementor to create Static Blocks instead of WPBakery, our developer will check it soon.

Regards,
Hung PD

#231099 Copied

GiovanniFabb

Participant

March 12, 2020 at 09:18

Ok please provide me your IP to add it in the wishlist!

#231115 Copied

GiovanniFabb

Participant

March 12, 2020 at 12:15

Please guys let me know when you have done, because at the moment, the footer displayed on product page and post page isn’t correct.
Thanks

Please contact administrator
for this information.

#231140 Copied

Olga Barlow

Participant

March 12, 2020 at 12:17

Hello,

We have created footer using Static Block feature and Elementor. After that added 8theme – Static Block widgets to Footer widget area (Appearance > Widgets). It will be displayed on all the pages, products. So, if you added footer at any page to the page content then edit these pages and remove footer content from the page.

Regards

#231141 Copied

GiovanniFabb

Participant

March 12, 2020 at 12:33

ok thank you!

#231142 Copied

Olga Barlow

Participant

March 12, 2020 at 12:34

You are welcome.

Regards

#231144 Copied

GiovanniFabb

Participant

March 16, 2020 at 10:35

Hey guys,

just quick question: when i translate the site with wpml i lose the footer on posts and products.

How can i fix it?

Thanks

#231289 Copied

GiovanniFabb

Participant

March 16, 2020 at 14:43

Hey guys,

please can you check again the footer. Seems to be like your work has gone.
The footer has displayed in the wrong form.

Thanks for the patience.

Please contact administrator
for this information.

#231301 Copied

Olga Barlow

Participant

March 16, 2020 at 18:14

Hello,

Seems you changed the Dashboard access and we can’t log in to check. Also, add the following IP to whitelist 176.98.70.175 to allow access to your FTP.

Regards

#231315 Copied

GiovanniFabb

Participant

March 16, 2020 at 21:58

I provide you wp user
ASAP i add you to whitelist.

Thanks

Please contact administrator
for this information.

#231323 Copied

Olga Barlow

Participant

March 17, 2020 at 13:40

Hello,

Check now. Seems you replaced the theme file with our fix.

Regards

#231347 Copied

GiovanniFabb

Participant

March 18, 2020 at 12:55

Ok, maybe because i deleted your account.

How can i delete your account without losing anything?

Thanks

#231417 Copied

Olga Barlow

Participant

March 18, 2020 at 16:49

Hello,

Files can’t be related by deleting the account. You can delete the account.

Regards

#231434 Copied
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