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Premium plugin updates - by eddadee - on WordPress WooCommerce support

This topic has 40 replies, 13 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

eddadee

Participant

October 15, 2014 at 04:32

Hi,

I am trying to update the ‘Ultimate Addons for Visual Composer’ plugin that comes with the theme, but it’s asking me for a purchase code from Envato and API key.

I’ve entered my Envato username, generated an API key, and pasted in my purchase code for the Royal theme, but the plugin still says:

License is verified but not activated!

How can I fix this so I have the latest version? Is this going to happen with any of the other premium plugins (like Revolution Slider)?

Thanks!

#19794 Copied

39 Answers

Eva Kemp

Participant

October 15, 2014 at 10:24

Hello,

Please provide us with FTP and wp-admin panel credentials and we’ll update the plugin for you.

Thank you.
Regards,
Eva Kemp.

#19843 Copied

Adendum

Participant

October 17, 2014 at 17:08

Hi,

I have exactly the same issue. Just purchased Royal, added in the Username, API and purchase code but I’m seeing the same error messages as eddadee.

#20351 Copied

Eva Kemp

Participant

October 17, 2014 at 19:17

Hello @Adendum,

Please provide us with FTP and wp-admin panel credentials and we’ll update the plugin for you.

Thank you.
Regards,
Eva Kemp.

#20378 Copied

Adendum

Participant

October 17, 2014 at 19:22

Sorry, that is unacceptable.

I have already uninstalled the theme and all plugins and have switched to a working theme. Please see my own post in this forum.

#20379 Copied

Eva Kemp

Participant

October 18, 2014 at 13:10

Hello @Adendum,

We’ve replied to you in other topic.
Sorry for inconveniences.

Regards,
Eva Kemp.

#20439 Copied

eddadee

Participant

October 21, 2014 at 23:13

Sorry – I didn’t get an email that you had responded to this thread. I will provide the access details in the private content.

I understand you are going to go and fix the updates for me, but will it be easy for me to do in the future?

Are you going to have to update the premium plugins manually every time?

Please, contact administrator
for this information.

#20911 Copied

eddadee

Participant

October 21, 2014 at 23:27

Sorry – updated info below:

Please, contact administrator
for this information.

#20912 Copied

UrbnDesignz

Participant

October 22, 2014 at 04:32

Good Afternoon

I am having the same issue with the Ultimate Visual Composer, Please tell me the steps needed to fix this issue. I do not want to provide the FTP or add anymore users. Also if i purchase the Plugin for $17 Would this easily get rid of my issue for updates?

#20924 Copied

Eva Kemp

Participant

October 22, 2014 at 11:47

Hello @eddadee,

We’ve update Essential Grid and Ultimate VC Addons plugins for you.

Have a nice day.
Thank you.
Regards,
Eva Kemp.

#20964 Copied

Eva Kemp

Participant

October 22, 2014 at 12:55

Hello @UrbnDesignz,

We’ve sent the plugin Ultimate VC Addons to your email address.
Please check it.

Thank you.
Regards,
Eva Kemp.

#20984 Copied

eddadee

Participant

October 28, 2014 at 22:44

Thank you. I’m still seeing this at the top of all my admin pages:

Almost done!

Please activate your copy of the Ultimate Addons for Visual Composer to receive automatic updates & get premium support

How can I activate the license?

#22147 Copied

Eva Kemp

Participant

October 28, 2014 at 23:44

Hello @eddadee,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of this plugin has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Thank you.
Regards,
Eva Kemp.

#22157 Copied

Burak

Participant

November 4, 2014 at 18:44

İ have same issue. Can you activate my plugins and themes ? and why not working ?

Please, contact administrator
for this information.

#23161 Copied

Robert Hall

Participant

November 4, 2014 at 18:57

Hello Burak,

Please provide us with link to the page.

Regards,
Robert Hall.

#23164 Copied

Burak

Participant

November 4, 2014 at 19:09

Ok sorry for this.

Please, contact administrator
for this information.

#23166 Copied

Robert Hall

Participant

November 4, 2014 at 19:20

This plugin works fine without activation. If you want we can update theme and Ultimate Addons for Visual Composer plugin for you.

Regards,
Robert Hall.

#23170 Copied

Burak

Participant

November 4, 2014 at 19:26

Please update , Why me not making any update ?

#23172 Copied

Robert Hall

Participant

November 4, 2014 at 19:40

Because there is no such feature in the admin panel.
I’ve finished update theme and plugin to the latest version. You can check it.

Regards,
Robert Hall

#23178 Copied

webzan

Participant

December 30, 2014 at 12:46

Support team,

I’m having the same problem activation, please could execute the procedure? The access login are in the private message.

Please advise when final execution.

Please, contact administrator
for this information.

#31440 Copied

Eva Kemp

Participant

December 30, 2014 at 14:00

Hello @webzan,

As I see your theme is updated to the latest version 2.5.
I’ve updated Visual Composer plugin for you. Also I’ve imported our demo slider for Home page in Revolution Slider.

Is there anything else we can help you with?

Thank you.
Regards,
Eva Kemp.

#31446 Copied

webzan

Participant

December 30, 2014 at 14:17

Thanks Eva Kemp!

I am still getting a message for this plugin: “Please ask your administrator to check the license of the Visual Editor!”.

About another item, Revolution Slider, getting a message: “Hi! Would you like to activate your version of Revolution Slider to receive automatic updates & get premium support? This is optional and not needed if the slider came bundled with a theme.”.

Can you check please?

#31451 Copied

Eva Kemp

Participant

December 30, 2014 at 14:35

Hello @webzan,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. These plugins work fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send a current version to you. We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for these plugins directly from an author if you need. You don’t need to register the products because it is not required but if you want to get those features, then you need to purchase the plugins directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Thank you.
Regards,
Eva Kemp.

#31455 Copied

webzan

Participant

December 30, 2014 at 16:38

Thanks Eva Kemp.

Now I understand how it works.

Thanks for the explanation.

#31465 Copied

Eva Kemp

Participant

December 30, 2014 at 17:52

Hello @webzan,

You’re welcome.

Regards,
Eva Kemp.

#31467 Copied

Agan-san

Participant

January 2, 2015 at 19:47

Hi,

First off, Happy New Year!

I want to update the following plugins: master slider, WPBakery Visual Composer and Ultimate Addons for Visual Composer. Can you send me the latest updates via email?

Thanks.

#31747 Copied

Eva Kemp

Participant

January 2, 2015 at 20:31

Hello @Agan-san,

Please provide us with email address.

Thank you.
Regards,
Eva Kemp.

#31754 Copied

Mijat

Participant

January 2, 2015 at 21:02

Same issue with me.
“An error occurred while updating WPBakery Visual Composer: Update package not available.”

My email

Please, contact administrator
for this information.

#31758 Copied

OrigionalTyler

Participant

January 2, 2015 at 21:15

Hey Guys, can you please email me the updated plugin files for:

Masterslider WP
Ultimate Addons for Visual Composer
WPBakery Visual Composer

Here is my email address:

Please, contact administrator
for this information.

#31759 Copied

Mijat

Participant

January 2, 2015 at 21:24

I updated manually with files included in theme update. No need to send that files but it still didn’t fix the issue I have on my website. I will write about it on appropriate place of forum.

#31760 Copied
Tagged: persuasive, plugin, premium, themes, updates, woocommerce, wordpress
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