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Premium Plugins Issue: Plugin Not Updating to Premium Version.

This topic has 4 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Rose Tyler

WeMee Store

Participant

July 15, 2022 at 19:56

Hello Team,
Your X-Store package has some premium plugins along with the package. One of them is FILEBIRD PLUGIN.

we have got its update some days back but the plugin is not updating and is asking for a premium version.
I have attached the necessary screenshots in the private section please do check them.

Also, if these plugins are provided premium by you then why it’s not updating to the pro version kindly let me know. Its premium features are not accessible to us.

Thanks & Regards

Please, contact administrator
for this information.

#329811 Copied Theme version: 8.1.1 WooCommerce version: 5.9.2

3 Answers

Awais Ahmed

Participant

July 16, 2022 at 05:12

Hello, @WeMee Store,

First of all, please make sure that you are using the latest version of XStore core and Xstore theme.

You don’t need to purchase bundled plugins. This plugin has some glitches with the auto-updates because of the plugin code. Go to Plugins > deactivate and remove the plugin and then go to XStore > Plugin Installer > install it again. You’ll get the updated version.

If still, the issue persists then please share your site WP Admin URL and Credentials with us via the private content area so that we will check it for you on your site and help you out.

Regards 8Themes Team.

#329819 Copied

WeMee Store

Participant

July 16, 2022 at 06:46

Ok, thank you for the quick response.

I will check and get back to you.

Thanks again!

#329829 Copied

Rose Tyler

Support staff

July 16, 2022 at 12:08

Hello,

You’re welcome!
Waiting for your reply.

Regards

#329841 Copied
Tagged: best selling, plugins, premium, themes, updating, version, woocommerce
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