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Presentation of the mobile checkout page

This topic has 8 replies, 3 voices, and was last updated 4 months, 3 weeks ago ago by Luca Rossi

diderino

Participant

June 11, 2024 at 18:46

as seen in the images attached the presentation of the mobile checkout page is not centered and the logo (breadcrumbs) are cutting the header

Files is visible for topic creator and
support staff only.

#399332 Copied Theme version: 9.3.11

7 Answers
Tony Rodriguez

Support staff

June 12, 2024 at 06:59
Hello, @diderino,

Thank you for contacting us and for using XStore.

We understand that you are experiencing some issues with your website, and we are here to assist you in resolving them efficiently.

1. **CSS Adjustment for Mobile View**:
To address the issue you’re facing, please insert the following custom CSS code into your website. You can do this by navigating to XStore > Theme Options > Theme Custom CSS > Global CSS:
```
   @media only screen and (max-width: 767px) {
       .elementor-17 .elementor-element.elementor-element-fe7675f .cart_totals {
           padding: 0px 0px 0px 0px !important;
       }
   }
```
2. **Header Overlap Issue on Mobile**:

The issue with the logo (breadcrumbs) cutting into the header is due to the header overlap option being enabled for mobile devices. To resolve this, please disable the header overlap option for mobile.

Should these adjustments not fully resolve the issues, we kindly ask you to provide us with valid and working wp-admin login details. Please ensure that you submit these details through a secure, private content area to maintain security.

We kindly recommend that you take a complete backup of your site before proceeding.

We are committed to providing you with the necessary support and look forward to your confirmation that the issues have been resolved.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.
#399368 Copied
diderino

Participant

June 13, 2024 at 10:36

that worked out, thanks.
But on the My Account page there is the same problem

Files is visible for topic creator and
support staff only.

#399582 Copied

Tony Rodriguez

Support staff

June 13, 2024 at 11:16

Hello, @diderino,

Thank you for your prompt response.

We regret to inform you that we are currently unable to access the backend of your website as the wp-admin login details previously provided are not functioning or are invalid.

Could you please provide us with updated and valid wp-admin credentials along with the URL of the specific page where the issue is occurring? This will enable us to investigate and assist you in resolving the matter efficiently.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#399592 Copied

diderino

Participant

June 13, 2024 at 11:24

check the Private content area…

Please contact administrator
for this information.

#399593 Copied

Tony Rodriguez

Support staff

June 13, 2024 at 11:43

Hello, @diderino,

Thank you for providing the wp-admin login details.

We have reviewed the “My Account” page of your site on a mobile device and are pleased to inform you that we found no issues. For your reference, we have attached an image in the private content area of this message.

We hope this resolves your concerns.

Should the issue persist, we kindly request that you capture a video demonstrating the problem. Please upload this video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the URL with us. This will aid us in understanding and addressing the issue more effectively.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#399597 Copied

diderino

Participant

June 13, 2024 at 11:47

check Private content area…

Please contact administrator
for this information.

#399598 Copied

Luca Rossi

Support staff

June 13, 2024 at 15:11

Hi @diderino,

We’ve checked on an iPhone and we couldn’t reproduce this issue.

Please check our screenshots.

Thank you!

Files is visible for topic creator and
support staff only.

#399644 Copied
Tagged: optimized mobile payment, responsive woocommerce checkout, user-friendly mobile checkout, woocommerce mobile checkout, wordpress templates checkout
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