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Price Filter Does Not Work in Shop Page - by Samad

This topic has 9 replies, 3 voices, and was last updated 9 months, 3 weeks ago ago by Tony Rodriguez

Samad

Participant

January 26, 2024 at 19:01

Hello there!

The price filter does not work in my theme. Please refer to these links to view the issue:
1. https://dev.ysibangla.com/shop/
2. https://dev.ysibangla.com/product-category/furniture/
3. …. any other product pages

Please solve the issue with the provided credentials

Thank you.

Please, contact administrator
for this information.

#381357 Copied Theme version: 9.2.6 WooCommerce version: 8.5.1

8 Answers

Tony Rodriguez

Support staff

January 27, 2024 at 08:28

Hello, @Samad,

Thank you so much for purchasing our theme and contacting our support center.

We regret to inform you that we are currently experiencing difficulties accessing the back-end of your website. To illustrate the issue, we have prepared a video which has been uploaded to the private content area for your review.

We kindly request that you provide us with valid and functional WordPress administrative credentials. This will enable us to investigate the matter further and offer the necessary assistance.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#381373 Copied

Samad

Participant

January 27, 2024 at 08:51

The username and password will work with the newly given login link.

You can also sign from the website front-end as a customer. Both ways will give you admin access.

Thanks

Please contact administrator
for this information.

#381376 Copied

Samad

Participant

January 27, 2024 at 09:00

For shop page: https://dev.ysibangla.com/?page_id=11

For category: https://dev.ysibangla.com/?product_cat=uncategorized

*** The price range slider does not work as expected

Thanks

#381377 Copied

Tony Rodriguez

Support staff

January 27, 2024 at 09:38

Hello, @Samad,

Thank you for your response.

1/ Please navigate to the following location within your website’s dashboard: Appearance > Widgets > Shop Sidebar. Once there, we suggest attempting to utilize the default WooCommerce price filter. For your reference, you can view the process here: https://prnt.sc/MUL9sTbd0T-l

2/ We kindly request that you conduct a test to evaluate the functionality of the filter when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

Should the issue with the filter persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.

However, if the problem appears to be isolated to the XStore theme, we suggest that you temporarily deactivate all non-essential third-party plugins on your site. Please ensure that only the Theme Required/Recommended plugins, as listed at https://www.8theme.com/documentation/xstore/plugins/included-plugins/, remain active. Following this, please clear your browser cache and re-evaluate the filter’s performance.

It is possible that a conflict with an additional third-party plugin may be causing the issue. If deactivating these plugins resolves the problem, we recommend reactivating them one at a time. This step-by-step approach will help you identify the specific plugin responsible for the disruption. Once identified, we encourage you to contact the plugin’s author directly for further support.

We appreciate your cooperation and attention to this matter. Should you require any additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#381380 Copied

Samad

Participant

January 30, 2024 at 15:18

Hello, Storefront and all the other themes are working fine. Even the main Xstore theme is also working fine. However, when we are activating the child theme, the price filter is not working as it should be. We are planning a few changes; therefore, we need to have a child theme activated.

Please fix this bug ASAP.

#381784 Copied

Rose Tyler

Support staff

January 30, 2024 at 15:32

Hello, @Samad,

Upon review, we are pleased to inform you that the Price filter on your Shop page is functioning correctly with the child theme currently activated.
We kindly ask that you clear your browser cache and verify the functionality at your earliest convenience.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#381786 Copied

Samad

Participant

January 30, 2024 at 15:37

Good to know. I’ll do that.

#381787 Copied

Tony Rodriguez

Support staff

January 31, 2024 at 05:28

Hello, @Samad,

Great! If you have any more questions or if there’s anything else We can help you with, feel free to ask. We are here to help!

Have a nice day!

Best Regards,
The 8Theme Team

#381866 Copied
Tagged: fixing woocommerce filter, repair woocommerce price filter, shop page filter not working, woocommerce price filter issues, woocommerce themes troubleshooting, wordpress shop page problems
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