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Price filter not working when changing it.

This topic has 9 replies, 3 voices, and was last updated 4 months, 1 weeks ago ago by Andrew Mitchell

VincentC

Participant

June 19, 2024 at 18:42

Hello,

When I want to do price filtering and I change the price and press “Filter” it doesn’t do anything. It just updates it from range €0 to €0.

Kind Regards,

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#400552 Copied Theme version: 9.3.12

8 Answers

Rose Tyler

Support staff

June 19, 2024 at 19:16

Hello VincentC,

Thank you for reaching out to us with your concern.

1/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , clear cache and check the result.

3/ Do you have this problem when another theme is activated, for example – Storefront?

Best Regards,
8Theme’s Team

#400554 Copied

VincentC

Participant

June 19, 2024 at 19:19

Hello Rose,

It worked fine before we switched servers. So I doubt it is another addon that is messing with it.

Kind Regards,
Vincent

#400555 Copied

Andrew Mitchell

Support staff

June 20, 2024 at 09:09

Hello, VincentC,

Thank you for reaching out and providing details about the issue you’re experiencing after switching servers.

To assist you effectively, we would indeed need access to the administrative panel and FTP. Could you please send us the credentials? This will enable us to thoroughly investigate and identify the root cause of the problem.

We appreciate your cooperation and look forward to resolving this issue promptly.

Best Regards,
8Theme’s Team

#400612 Copied

VincentC

Participant

June 20, 2024 at 10:15

Hello Andrew,

Please contact administrator
for this information.

#400629 Copied

Andrew Mitchell

Support staff

June 20, 2024 at 15:46

Hello, VincentC,

Thank you for reaching out. We have corrected the error you reported. Please check to see if everything is functioning as expected. Additionally, this fix will be included in the upcoming update.

Best Regards,
8Theme’s Team

#400682 Copied

VincentC

Participant

June 20, 2024 at 16:00

Hello,

Works great! I have one more bug to report. If you go to search at the header and try to select a category, the search bar will dissapear.

Kind Regards,
Vincent

#400686 Copied

Andrew Mitchell

Support staff

June 21, 2024 at 10:54

Hello, VincentC,

Thank you for bringing this issue to our attention. We have addressed the bug you reported regarding the search bar disappearing when selecting a category in the header. Please check to see if the functionality is now working correctly on your end.

We appreciate your vigilance in helping us improve our service. Should you encounter any more issues or have further feedback, do not hesitate to reach out.

Best Regards,
The 8Theme Team

#400788 Copied

Andrew Mitchell

Support staff

August 16, 2024 at 14:11

Dear VincentC,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#410468 Copied
Tagged: fix woocommerce, price filter issue, price filter troubleshooting, woocommerce price filter, woocommerce templates, wordpress ecommerce, wordpress templates
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