Return to previous page

Price is different with PC view and Mobile view

This topic has 6 replies, 2 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

KThomas

Participant

March 17, 2019 at 07:43

Hi Support,

Suddenly, the price is different from the PC view and Mobile view.

The price showed on PC is correct.
eg. LANCOME MEN RENERGY 3D LIFTING, ANTI-WRINKLE, FIRMING CREAM 50ML
R.P. $130.00 Discount Price: $118.80

But on the Mobile view, the price is wrong.

Show R.P $117 and Discount Price $106.92

Would you help me to check?

Thanks and Best Regards,
Thomas

Please, contact administrator
for this information.

#211037 Copied Theme version: Legenda 3.9.2.1

5 Answers

Rose Tyler

Support staff

March 18, 2019 at 08:12

Hello,

Please clear cache of a browser on mobile and check one more time.

Regards

#211052 Copied

KThomas

Participant

March 18, 2019 at 23:08

Hi Rose,

Now is ok.
Would you help me to check why the price suddenly changed because this happening for a few times already? it should be related to I enabled the tax calculation.

Thanks and Best Regards,
Thomas

#211107 Copied

Rose Tyler

Support staff

March 19, 2019 at 09:28

Hello,

Taxes relate to Woocommerce functionality – https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/
https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/#section-23
If you need more information, contact support of WooCommerce plugin.

Regards

#211119 Copied

KThomas

Participant

March 20, 2019 at 00:27

Hi Rose,

Actually, I did the taxes setup with my tax rate. It is working fine. But not sure why sometimes the price suddenly changed. I need to press the “Save” button again from woocommerce general setting page to solve this problem.

If I still have this problem I will contact woocommerce support team.

Thanks for the help.

Best Regards,
Thomas

#211181 Copied

Rose Tyler

Support staff

March 20, 2019 at 08:40

Hello,

You’re welcome!
Feel free to ask if you have any other questions.

Regards

#211193 Copied
Viewing 6 results - 1 through 6 (of 6 total)