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Price item in the product filter doesn’t work

This topic has 6 replies, 3 voices, and was last updated 9 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: Caroline
    Caroline
    Participant
    February 28, 2024 at 11:34

    Hi, I try to enable a price filter in my product filter but it doesn’t show.
    Can you help me with that

    Files is visible for topic creator and
    support staff only.
    #385101 Copied Theme version: 9.2.9
    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 28, 2024 at 12:01

    Hello, @Caroline,

    Thank you so much for purchasing our theme and contacting our support center.

    We would like to inform you that we have conducted a thorough review of the price filter functionality within the product filter on our test site. We are pleased to report that it is operating as expected. However, we have noted that the price filter is not accessible in edit mode.

    We kindly request that you proceed with updating the relevant components on your end and verify the functionality in the front-end mode of your site.

    For your convenience, we have attached images that serve as a reference for this matter. https://imgur.com/rqUOTww % https://imgur.com/naisZQ3

    Should you require any further assistance, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    #385104 Copied
    Avatar: Caroline
    Caroline
    Participant
    February 28, 2024 at 12:07

    Sorry I don’t understand what I have to do. Everything is updated but it doesn’t work.

    #385106 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 28, 2024 at 12:30

    Hello, @Caroline,

    Thank you for your response.

    The Filter products by price widget takes price range automatically based on the min and max price of existing products.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Warm regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #385114 Copied
    Avatar: Caroline
    Caroline
    Participant
    February 28, 2024 at 13:42

    So sorry I’ve just enter one product! Thank you for your answer

    #385128 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 28, 2024 at 13:43

    Dear Caroline,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #385129 Copied

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The issue related to '‘Price item in the product filter doesn’t work’' has been successfully resolved, and the topic is now closed for further responses

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