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Prices are shown without taxes after trying to update

This topic has 12 replies, 5 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

TeresaTL

Participant

September 23, 2015 at 15:41

Hello,

I tried to update my WordPress and it failed. First the admin panel changed, but now it seems to be ok.
Later I noticed that all the products in the shop are shown without taxes until you add one to the cart and go to checkout.

After that all prices are with taxes.
I have changed all the options of Woocommerce but it isn’t resolved.

Please, can you help me?

Thank you.
Best regards.
Teresa.

Please, contact administrator
for this information.

#88854 Copied Theme version: Woopress 2.4 WooCommerce version: 2.4.6

11 Answers

hermosilla

Participant

September 25, 2015 at 18:05

Hello,

I have the same problem. The price in the simple product details are shown without taxes since I have update the theme.

Did you solve it?

Thank you very much.

#89346 Copied

Robert Hall

Support staff

September 26, 2015 at 10:26

Hello @TeresaTL,

As I see the prices changed now. Have your changes solved it?

Regards,
Robert Hall.

#89402 Copied

TeresaTL

Participant

September 27, 2015 at 11:07

Hello again,

No, prices are shown without taxes yet.
I can’t update nor from WordPress nor from FTP.

We need to solve it as soon as possible.
Regards.
Teresa.

#89452 Copied

Jack Richardson

Support staff

September 28, 2015 at 11:45

Hello @TeresaTL,

May we update WordPress for you?
Please confirm you have a back up of your site and database.

Best regards,
Jack Richardson.

#89621 Copied

TeresaTL

Participant

September 29, 2015 at 18:44

Hello, yes, you can update for me.
I have already done a back up.

One more thing that I haven’t noticed till today: I don’t know how to activate or deactivate Captcha. I’ve installed Captcha Recaptcha plugin but it doesn’t work and now is impossible to log in or register with a new user because of the Captcha.
Can you help us too with this point?
I hope it will be the last thing 😉

Thanks.
Teresa.

#90295 Copied

Jack Richardson

Support staff

September 30, 2015 at 11:20

Hello,

I’ve updated WordPress to the latest version.
Please clear browser cache and check products prices now.

Best regards,
Jack Richardson.

#90421 Copied

TeresaTL

Participant

September 30, 2015 at 12:55

Hello,
they are still incorrect.

I don’t know why.

Best regards.
Teresa

#90472 Copied

Eva Kemp

Support staff

October 1, 2015 at 13:03

Hello,

I’ve checked the product “Pipetas Frontline Spot On perros 20 – 40 kg (3 Pipetas)” with Twenty Fifteen theme and the same price is shown there too.
Please check it yourself.

We recommend you to contact Woocommerce support concerning this issue, also refer to these articles:
http://docs.woothemes.com/document/setting-up-taxes-in-woocommerce/
http://wordpress.stackexchange.com/questions/106355/how-to-display-price-including-tax-with-formatting

Regards,
Eva Kemp.

#90741 Copied

TeresaTL

Participant

October 2, 2015 at 11:04

Hello again,
thanks for your support.

It seems that the problem has been solved.
It was the option “calculate taxes based on:”, it was in the client address, and I have changed it to our base shop.

Regarding to Captcha, can you help us¿
Do I have to open a new topic or can we speak about it here?

I remember you: now it’s impossible to create or login for an user because Captcha doesn’t appear.
I have installed the plugin from Google “Catcha-Recaptcha” but it doesn’t work.

I think this is the last error to launch the shop.

Thank you.

Teresa

#90995 Copied

TeresaTL

Participant

October 2, 2015 at 11:11

Excuse me, it seems that now is working.

By now you can close this topic.
Thank you for everything.

Teresa

#90997 Copied

Eva Kemp

Support staff

October 2, 2015 at 11:30

Hello,

You’re welcome.

Regards,
Eva Kemp.

#91005 Copied
Tagged: persuasive, prices, taxes, update, woocommerce, wordpress
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Prices are shown without taxes after trying to update

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