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PRO Elementor can be deactivated if I put Elementor Pro… or I have to keep both

This topic has 15 replies, 2 voices, and was last updated 1 months ago ago by Tony Rodriguez

anli75

Participant

October 22, 2024 at 09:05

HI,
I should activate Elementor Pro… but can I deactivate Elementor PRO of the Xstore theme?
thank

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#419887 Copied Theme version: 9.4.2

14 Answers

Tony Rodriguez

Support staff

October 22, 2024 at 09:11

Hello, @anli75,

Thank you for contacting us and for using XStore.

We kindly request that you activate the Elementor Pro plugin and deactivate the Pro Elements plugin, as it is recommended to use only one of them simultaneously.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-builders-getting-started/

We hope this information is helpful.

Best regards,
8Theme Team

#419889 Copied

anli75

Participant

October 22, 2024 at 09:39

Ok I deactivated it but it still doesn’t work for me.
I’ll show you the error it creates with the screenshots.
I put a page title by setting the position color but when I publish it’s something else!

https://itremonellisrl.it/product-category/cancelleria-ufficio/

Thank you

Please contact administrator
for this information.

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Tony Rodriguez

Support staff

October 22, 2024 at 09:44

Hello, @anli75,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
8Theme Team

#419903 Copied

anli75

Participant

October 22, 2024 at 09:52

Perfect thank you!
But may I know what the problem was?

Thank

#419908 Copied

anli75

Participant

October 22, 2024 at 10:57

I no longer see this type of element on the page… what widget is this?
see attached image

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#419924 Copied

Tony Rodriguez

Support staff

October 22, 2024 at 12:05

Hello, @anli75,

1/ We addressed the issue you were experiencing, We followed these steps:

1. Navigate to Elementor > Settings > General.
2. Check the boxes labeled ‘Disable Default Colors’ and ‘Disable Default Fonts’.
3. Save the changes.

2/ Please find attached a product filter widget for your reference. You can view the accompanying image in the private content area.

We hope this helps. Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#419938 Copied

anli75

Participant

October 22, 2024 at 18:12

thanks for your cooperation, sorry, I’m a beginner with Xstore…how do I align everything horizontally like the attached image?…that is, have the same graphic layout?
Thank

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support staff only.

#420025 Copied

Tony Rodriguez

Support staff

October 23, 2024 at 05:34

Hello, @anli75,

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

Additionally, you can now edit the product filter according to your preferences and update it as needed.

For your reference, please see the attached image in the private content area.

If you have any further questions or require additional assistance, feel free to reach out.

Best regards,
8Theme Support Team

Please contact administrator
for this information.

#420049 Copied

anli75

Participant

October 23, 2024 at 08:55

Thanks so much for your collaboration but I don’t understand how you created the element with this graphic…. is it just a setting of the element?… shall I see how you set the parameters?
thanks…how did you manage to put it horizontally?
thanks so much

#420095 Copied

Tony Rodriguez

Support staff

October 23, 2024 at 09:52

Hello, @anli75,

Thank you for your response.

1/ It is just a setting of the element.

2/ We set the settings of the section and product filter element.

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme Support Team

#420116 Copied

anli75

Participant

October 23, 2024 at 10:42

Ok thanks very much!
But the filter doesn’t work, the product categories are populated by products… when I search a category it should show me the products of that category!
Thank you

https://itremonellisrl.it/shop/

#420129 Copied

Tony Rodriguez

Support staff

October 23, 2024 at 11:09

Hello, @anli75,

Please create a new topic for a new issue on our support forum to avoid any inconvenience and get prompt assistance.

Thank you for your cooperation.

Best regards,
8Theme Support Team

#420132 Copied

anli75

Participant

October 23, 2024 at 11:36

sure done!
Thank you

#420139 Copied

Tony Rodriguez

Support staff

October 23, 2024 at 11:42

Hello, @anli75

You are welcome.

Best regards,
8Theme Support Team

#420140 Copied
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