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PRO Elements causing High CPU Usage in usage dashboard

This topic has 5 replies, 2 voices, and was last updated 4 months ago ago by Jack Richardson

Abhinandan

Participant

August 21, 2024 at 07:14

We bought the Xstore theme and installed it a month back, doing little things day by day, everything was going well until tomorrow PRO Elements started using High CPU usage refer to image 1.

we contacted Web Hosting support they diagnosed it and tell that your PRO Elements is malfunctioning try deactivating it and rechecking.. we did that and everything seemed normal but the website got disturbed. refer image 2

plz, help me further we are stuck.

Files is visible for topic creator and
support staff only.

#410953 Copied Theme version: 9.3.17

4 Answers

Abhinandan

Participant

August 21, 2024 at 09:36

found below error in Woocommerce \\ status \\ Logs

2024-08-21T04:14:47+00:00 Critical Uncaught Error: Class “ElementorPro\Core\Utils” not found in /home/u871075272/domains/ayurvedaholic.com/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor.php:248
Additional context
{
“error”: {
“type”: 1,
“file”: “/home/u871075272/domains/ayurvedaholic.com/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor.php”,
“line”: 248
},
“backtrace”: [
“”,
“#0 /home/u871075272/domains/ayurvedaholic.com/public_html/wp-includes/class-wp-hook.php(324): ETC\App\Controllers\Elementor->menu_cart_fragments()”,
“#1 /home/u871075272/domains/ayurvedaholic.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”,
“#2 /home/u871075272/domains/ayurvedaholic.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()”,
“#3 /home/u871075272/domains/ayurvedaholic.com/public_html/wp-admin/admin-ajax.php(207): do_action()”,
“#4 {main}”,
“thrown”
]
}

#410974 Copied

Jack Richardson

Support staff

August 21, 2024 at 10:09

Dear @Abhinandan,

We hope this message finds you well.

We would like to inform you that the PRO Elements plugin serves as a free alternative to the Elementor PRO plugin. Consequently, it is possible that you might encounter similar issues with the official version of the Elementor PRO plugin on your website.

We recommend that you reinstall the PRO Elements plugin and ensure that all other plugins are updated to their latest versions. Additionally, please verify whether the issue persists when using a default theme, such as Storefront or Hello Elementor.

Should the problem continue to occur exclusively with our theme and not with others, we kindly ask you to provide us with the correct wp-admin and FTP access credentials to your website. Please ensure that you submit these details via a secure, private method so that we can further investigate the issue and explore potential solutions.

Thank you for your attention to this matter. We look forward to resolving it promptly.

Best regards,
Jack Richardson
The 8Theme Team

#410979 Copied

Abhinandan

Participant

August 21, 2024 at 11:52

deleted the same and downloaded it again from https://proelements.org/, updated all other plugins.

still, problem remains the same.

BUT THANKFULLY one of your suggestions worked. it was by changing the theme.

Thanks, brother…..love from India…

#411008 Copied

Jack Richardson

Support staff

August 21, 2024 at 12:30

Hello @Abhinandan

Please check the private content. Let us know if there is anything else we can help you with.

Kind regards, Jack Richardson

Please contact administrator
for this information.

#411023 Copied
Tagged: best selling, high cpu usage, performance optimization, pro elements, usage dashboard, website efficiency, woocommerce themes
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