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Pro Elements causing infinite loading in the Elementor Editor

This topic has 6 replies, 3 voices, and was last updated 2 days, 13 hours ago ago by Andrew Mitchell

Manvendra Singh

Participant

March 26, 2025 at 08:15

Hello,

I have Pro elements plugin activated as part of the demo import from Xstore theme. But that Pro elements plugin is causing infinite loading when I am opening Elementor Editor to edit any part of my website. I have verified this by deactivating the Pro Elements plugin.

Please let me know how can I fix these without deactivating Pro elements plugin.

Thank you!

#438716 Copied Theme version: 9.4.9

5 Answers

Alex Carter

Support staff

March 26, 2025 at 08:57

Hello, Manvendra Singh,

Thank you for reaching out to us.

1. To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2. Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#438734 Copied

Manvendra Singh

Participant

March 26, 2025 at 09:29

Hello Alex,

I have provided the link, Username and Password in the private content section. Let me know if you need anything else to resolve this issue.

Thank you!

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#438741 Copied

Alex Carter

Support staff

March 26, 2025 at 09:53

Hello, Manvendra Singh,

We appreciate your prompt response.

Kindly reach out to your hosting provider and request their assistance in resolving the following memory error: “Allowed memory size of 268435456 bytes exhausted (tried to allocate 4198400 bytes) ”

For further details, you may refer to the following documentation: https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

Best regards,
8Theme’s Team

#438753 Copied

Manvendra Singh

Participant

March 27, 2025 at 08:31

Thank you Alex! This helped in resolving the issue.

#438834 Copied

Andrew Mitchell

Support staff

March 27, 2025 at 08:31

Dear Manvendra Singh,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#438835 Copied
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Pro Elements causing infinite loading in the Elementor Editor

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