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Pro elements causing problems, elementor building not working

This topic has 7 replies, 2 voices, and was last updated 1 months ago ago by Tony Rodriguez

WebConcreet

Participant

October 25, 2024 at 07:52

Hello,

I can not edit anything with the element or builder when I use Pro Elementor plugin. I need to deactivate it in order to change something in elementor. What can I do?
My website is Bruma-superfood.nl

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6 Answers

WebConcreet

Participant

October 25, 2024 at 07:53

I have added the system requirements also.

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support staff only.

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WebConcreet

Participant

October 25, 2024 at 07:55

See image what happens

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support staff only.

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Tony Rodriguez

Support staff

October 25, 2024 at 07:58

Hello, @WebConcreet,

Thank you for contacting us and for using XStore.

1/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv
We kindly request that you, Please use PHP version 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

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WebConcreet

Participant

October 26, 2024 at 06:55

I also get critical error screens or white screens. I need to deactivate pro elements and reactivate it in order to get the website working again.

Files is visible for topic creator and
support staff only.

#420544 Copied

WebConcreet

Participant

October 26, 2024 at 07:08

This is what kind of information I see in woocommerce status:

Critical: Uncaught Error: Class “ElementorPro\Core\Utils” not found in /home/u167506p159258/domains/bruma-superfood.nl/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor.php:253
{
“error”: {
“type”: 1,
“file”: “/home/u167506p159258/domains/bruma-superfood.nl/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor.php”,
“line”: 253
},
“backtrace”: [
“”,
“#0 /home/u167506p159258/domains/bruma-superfood.nl/public_html/wp-includes/class-wp-hook.php(324): ETC\App\Controllers\Elementor->menu_cart_fragments()”,
“#1 /home/u167506p159258/domains/bruma-superfood.nl/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”,
“#2 /home/u167506p159258/domains/bruma-superfood.nl/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()”,
“#3 /home/u167506p159258/domains/bruma-superfood.nl/public_html/wp-admin/admin-ajax.php(207): do_action()”,
“#4 {main}”,
“thrown”
]
}

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Tony Rodriguez

Support staff

October 26, 2024 at 08:52

Hello, @WebConcreet,

We kindly request that you provide us with access to your site’s WP-admin in the private content area, so that we can review the issue and assist you accordingly.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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