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Pro Elements conflict after update to v9.4.1

This topic has 4 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

YT

Participant

September 5, 2024 at 15:01

Hello support,

Updated to xstore v9.4.1 and now Elementor editor won’t load anymore (spinner and elements panel disabled.)

The Elementor editor works normally again if I switch to HelloElementor theme and only elementor + Pro Elements plugins enabled. Works also if I switch woocommerce on.

Elementor editor breaks again when I switch back to xStore theme. Only elementor and Pro Elements plugins are activated.

Also noticed that Mega menus “add New Mega Menu” button is broken. If you click it, it takes you “All Posts” (WP Posts). Don’t know if this is a known bug or a related issue.

Any ideas on how I can fix these issues?

Thanks.

#413182 Copied Theme version: 9.4.1

3 Answers

Jack Richardson

Support staff

September 5, 2024 at 15:59

Dear @YT,

I hope this message finds you well.

Could you please confirm whether you are working on a live website or a local environment?
If it is live one, could you please, share the wp-admin + FTP details for the web-site in private area.

Otherwise, we kindly request that you enable the debugging mode to identify any issues that may be present. Additionally, you can review the logs by navigating to WooCommerce -> Status -> Logs in the dashboard.

Furthermore, please verify the PHP version and other system requirements by accessing the XStore Control Panel -> System Requirements. Should there be any warnings, we recommend addressing these as a priority.

We find the situation unusual as the update has been thoroughly tested by multiple team members without encountering the issue you described.

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
Jack Richardson
The 8Theme Team

#413193 Copied

YT

Participant

September 5, 2024 at 20:51

Hi,

It was something with local. I moved the site to staging and it seems fine now.

Thanks for the prompt reply.

#413209 Copied

Andrew Mitchell

Support staff

September 5, 2024 at 20:51

Dear YT,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#413210 Copied
Tagged: pro elements update conflict, pro elements v9.4.1 problems, v9.4.1 update issues, woocommerce pro elements conflict, woocommerce v9.4.1 issues, woocommerce wordpress templates, wordpress templates update conflict
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Pro Elements conflict after update to v9.4.1

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