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Problem - by marinamp86 - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 6 years, 5 months ago ago by Rose Tyler

marinamp86

Participant

June 22, 2018 at 02:19

Hi, I have two problems.
1- Indicates an update that can not be found on the update page.
2- Inform that my Envato purchase code does not exist.

Could you please help me?

#195369 Copied Theme version: 1.0 WooCommerce version: 3.4.3

5 Answers

marinamp86

Participant

June 22, 2018 at 02:22

.

#195370 Copied

marinamp86

Participant

June 22, 2018 at 03:41

It also indicates:
Activate Slider Revolution for Premium Benefits (e.g. Live Updates).
A new version of Slider Revolution is available.

It informs that it is deactivated and that there is a new version.

#195371 Copied

Rose Tyler

Support staff

June 22, 2018 at 07:11

Hello,

Unfortunately, I can’t see your screenshots.
Please read our documentation – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

Regards

#195377 Copied

marinamp86

Participant

June 22, 2018 at 16:47

I can not find the solution, could you guide me please?

#195422 Copied

Rose Tyler

Support staff

June 22, 2018 at 18:03

Hello,

You need to update the plugin via FTP. We’ve sent the latest version of WPBakery Page Builder (5.5) to your registration email. Please read our documentation.

All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. These plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest https://www.8theme.com/faq/

Regards

#195426 Copied
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