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Problem [8THEME] shortcode - by d4r1uzzo

This topic has 14 replies, 3 voices, and was last updated 5 years, 11 months ago ago by Rose Tyler

d4r1uzzo

Participant

November 16, 2018 at 16:20

Hello,
I find an error with the shortcode [8THEME] Product:

When I open the page where this shortcode is inserted to recall the products; of the last product the thumb is not displayed.

http://prntscr.com/lj72w8

The same happens to me with the shortcode [8THEME] Blog carousel:

http://prntscr.com/lj73o0

It’s a problem I’ve encountered recently, probably since I updated the XStore Core plugin from 1.1.5 to 1.1.6.

Can you help me?

Greetings,
Dario

Please, contact administrator
for this information.

#204051 Copied

13 Answers

Rose Tyler

Support staff

November 16, 2018 at 16:27

Hello,

Try to regenerate both images. If this doesn’t help, provide temporary wp-admin access so I can take a closer look.

Regards

#204056 Copied

d4r1uzzo

Participant

November 16, 2018 at 17:19

I tried to rebuild the thumbnails but the problem still persists.

In the private area the link for temporary access to the site.

Greetings,
Dario

Please, contact administrator
for this information.

#204068 Copied

Olga Barlow

Support staff

November 18, 2018 at 21:08

Hello,

1) Your link does not allow us to log in. Provide username and pass, please.
2) Try to disable Lasy Loading for this element in the element settings.

Regards

#204099 Copied

d4r1uzzo

Participant

November 19, 2018 at 09:40

Hello, the temporary access had a 24-hour deadline, most likely will have expired.

I paste the re-activated link into the private area.

Thanks, Dario

Please, contact administrator
for this information.

#204123 Copied

Rose Tyler

Support staff

November 19, 2018 at 15:40

Hello,

Please provide FTP access.

Regards

#204156 Copied

d4r1uzzo

Participant

November 19, 2018 at 16:05

Hi, of course, you can find the data in the private area.

Greetings

Please, contact administrator
for this information.

#204163 Copied

Olga Barlow

Support staff

November 19, 2018 at 18:44

Hello,

We have fixed the issue. Check, please. We’ll fix it also in our next update.

Regards

#204174 Copied

d4r1uzzo

Participant

November 20, 2018 at 09:30

Thank you so much, everything is ok!

Greetings, Darius

#204212 Copied

Rose Tyler

Support staff

November 20, 2018 at 09:33

Hello,

You’re welcome!

Regards

#204214 Copied

d4r1uzzo

Participant

December 4, 2018 at 11:06

Hello,
I have again the problem of the thumb that is not loaded using the shortcode [8THEME] Product:

http://prntscr.com/lqhg9b

and also [8THEME] Blog Carousel:

http://prntscr.com/lqhhq3

Greetings,
Dario

Please contact administrator
for this information.

#205341 Copied

Olga Barlow

Support staff

December 5, 2018 at 18:42

Hello,

Sorry for the inconvenience. Seems fix was missed in updated files. Check now, please.

Regards

#205467 Copied

d4r1uzzo

Participant

December 6, 2018 at 11:17

Ok thanks, it seems to be solved.

Greetings,
Dario

#205519 Copied

Rose Tyler

Support staff

December 6, 2018 at 11:19

Hello,

You’re welcome!

Regards

#205521 Copied
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