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Problem after demo install - by Daniel Gonzalez

This topic has 13 replies, 3 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

Daniel Gonzalez

Participant

December 13, 2018 at 14:49

Hi, i just purchased your theme. Thanks.
I’ve installed PLUMBING demo but after installation, i’ve this message error : Fatal error: Uncaught Error: Call to a member function get_type() on boolean in …

Can you check here : http://fymelco.bardo.uy/
Canyou give me a solution for to see the demo like yours?

Many thanks

#205930 Copied Theme version: 5.1.2

12 Answers

Rose Tyler

Support staff

December 13, 2018 at 15:51

Hello,

Thanks for contacting us.
Please go to Appearance > Install plugins > install Massive Addons for WPBakery Page Builder plugin and activate the plugin on your site.
To solve this http://prntscr.com/luii65 go to Theme options and change any option (for example site width to 1180px), save options and then you can change the option back.
Let me know the result.

Regards

#205950 Copied

Daniel Gonzalez

Participant

December 13, 2018 at 16:06

Hi,

Please go to Appearance > Install plugins > install Massive Addons for WPBakery Page Builder plugin and activate the plugin on your site.

–> Massive Addons for WPBakery Page is allready actived. So problem not resolve 🙁
What can i do?

To solve this http://prntscr.com/luii65 go to Theme options and change any option (for example site width to 1180px), save options and then you can change the option back.

–> OK solved, thank you !

#205958 Copied

Rose Tyler

Support staff

December 13, 2018 at 16:20

Hello,

Thanks for the reply.
Please provide us with temporary wp-admin and FTP access so we can take a closer look.

Regards

#205960 Copied

Daniel Gonzalez

Participant

December 13, 2018 at 16:40

OK, i provide you credencials in Private content area.

Please contact administrator
for this information.

#205962 Copied

Rose Tyler

Support staff

December 13, 2018 at 17:35

Please check Home page now.
GMAPS for VC element has API key field http://prntscr.com/czidd2 https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/

Regards

#205969 Copied

Daniel Gonzalez

Participant

December 13, 2018 at 17:55

Thank you very much ! Can you tell me what have you do? What was the problem? Thx

#205971 Copied

Rose Tyler

Support staff

December 13, 2018 at 17:59

You’re welcome!
The problem was related to Product element of Massive Addons plugin. The product was not selected in settings – http://prntscr.com/lukf4z
Feel free to ask if you have any other questions.

Regards

#205973 Copied

Tyler

Participant

May 11, 2019 at 16:52

I am having the same issue. Can you explain what you did to fix it in more detail or do the same for mine?

Please contact administrator
for this information.

#213695 Copied

Rose Tyler

Support staff

May 12, 2019 at 10:43

Hello, Tyler

Please see screenshots from our demo – https://prnt.sc/nnhimh http://prntscr.com/nnhih7

Settings of Product element are not visible on your site, there is Internal server error – https://prnt.sc/nnhfzl The 500 error means that there is some Fatal error in PHP script or on the server side. Contact your hosting providers and ask to give you a server error log to check what is wrong.
Also, you don’t use the recommended version of MySQL http://prntscr.com/nnhgxu Your hosting provider should be able to help with the updating + increase PHP time limit to 60-80.

Regards

#213710 Copied

Rose Tyler

Support staff

May 14, 2019 at 13:02

Hello, Tyler

Please check Home page now.
Also, here you can download XStore import files – https://www.8theme.com/downloads/ if you need to import a separate part of the demo content.

Regards

#213810 Copied

Tyler

Participant

May 24, 2019 at 02:32

Thank you for the quick response!

#214285 Copied

Rose Tyler

Support staff

May 24, 2019 at 07:25

Hello, Tyler

You’re welcome!
Have a nice day.

Regards

#214292 Copied
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