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Problem after switching to a new archive editor

This topic has 6 replies, 3 voices, and was last updated 9 months, 1 weeks ago ago by Tony Rodriguez

lew-shop

Participant

February 13, 2024 at 11:58

after switching to the new editor, I cannot set the columns correctly and cannot close the filters.

Please, contact administrator
for this information.

#383243 Copied Theme version: 9.2.8

5 Answers

Tony Rodriguez

Support staff

February 13, 2024 at 12:50

Hello, @lew-shop,

Thank you for contacting us and for using XStore.

Upon a thorough review of your website, we have identified that the child theme currently in use is causing issues. To confirm this, we activated the parent theme and observed that the problems were no longer present. For your convenience, we have documented our findings in a video, which is now available for you to view in the private content area.

Please note that our team is not responsible for any additional code customizations made within the child theme. We kindly suggest reaching out to your site developer to address and rectify the identified issues.

We appreciate your understanding in this matter. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#383250 Copied

lew-shop

Participant

February 13, 2024 at 16:19

the fault wasn’t in any of my additional code. The error is in the theme as in the attached video.

https://streamable.com/jctfju

#383272 Copied

Rose Tyler

Support staff

February 13, 2024 at 16:27

Hello, @lew-shop,

We appreciate your prompt response.

We would like to inform you that when utilizing the new Achieve builder, the pagination configuration must be adjusted within the element settings, which can be found here: https://prnt.sc/GecaHEBd4B5j. Please note that this setting should not be modified through the Theme Options.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#383274 Copied

lew-shop

Participant

February 13, 2024 at 21:22

how to enable autoscroll?

#383292 Copied

Tony Rodriguez

Support staff

February 14, 2024 at 06:53

Hello, @lew-shop,

Thank you for your response.

We would like to inform you that an infinite scroll navigation feature is available for use with Archive products. For your convenience, a reference image has been provided in the uploaded file section.

Furthermore, we currently do not offer an auto-scroll navigation option with Archive products. We invite you to submit this suggestion on our Taskboard at https://www.8theme.com/taskboard/. Should your request garner significant support from our customer base, our development team will take it into consideration for potential inclusion in a future update.

We appreciate your understanding and are here to assist with any further inquiries you may have.

Warm regards,
The 8Theme Team

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support staff only.

#383306 Copied
Tagged: archive editor, new archive editor, switching problem, woocommerce, woocommerce issues, wordpress templates, wordpress troubleshooting
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