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Problem after Woocommerce 2.4.7. update - by mignon

This topic has 7 replies, 2 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

mignon

Participant

September 30, 2015 at 11:23

After updating to woocommerce 2.4.7. the variable prices do not work anymore!

I have the following settings in the WooCommerce – Tax Options:
Enable Taxes: Enable taxes and tax calculations
Prices Entered With Tax: No, I will enter prices exclusive of tax
Display Prices in the Shop: Including Tax
Display Prices During Cart and Checkout: Including tax

The problem after updating to Woocommerce is:
In existing variable products the tax is not included anymore on the shop and product page. Once added to the basket the tax is included again.

If I add a new variable product with a price range of 100-200 option S M L with a VAT of 20% the price in the variable product page shows the prices without tax 100-200. Only after choosing a product it shows the right price including tax.

Using Woocommerce 2.4.6. the variable product showed the right prices including tax. No changes have been made or plug-ins added so it is definitely a bug in the theme.
Please have a look into that and fix this ASAP. Thank you

#90424 Copied

6 Answers

Eva Kemp

Support staff

October 1, 2015 at 08:31

Hello,

Please provide us with FTP and WP admin panel credentials in Private Content.

Best regards,
Jack Richardson.

#90640 Copied

mignon

Participant

October 1, 2015 at 12:22

I have downgraded to woocommerce 2.4.6 again so you will not see the problem on my site. But as I said, I have tested all, turned of plug-ins etc. and what it comes down to is, that the template has a bug with the lates woocommerce 2.4.7. – did you update your demo version to the latest woocommerce and checked? I am pretty sure you will see the same mistake and if so, it would be nice to provide a fix for that. If you don’t have the issue with your demo site in the latest version I am happy to install 2.4.7. again on my site and give you the logins to my site.

#90727 Copied

Eva Kemp

Support staff

October 1, 2015 at 14:31

Hello,

What theme version are you using?
Is it the latest 1.3 version?

Regards,
Eva Kemp.

#90773 Copied

mignon

Participant

October 1, 2015 at 15:20

Hello Eva,
yes I am using the
theme version 1.3
wordpress 4.3.1
and now woocommerce 2.4.6 again
All is working fine this way.

Updating woocommerce to 2.4.7. causes the price problem in the variable products.

#90798 Copied

mignon

Participant

October 5, 2015 at 08:37

4 days and no answer?

8Theme: “…We’re happy to provide the best support to all our customers through our knowledgebase and Forum….The response time depends on the request complexity and can sometimes takes up to 24 hours….”

The theme has a problem with adding tax to a variable product with woocommerce 2.4.7. and this needs to be fixed! The price including tax only shows up once a variant is chosen but is without tax in the price range. My solution for now is converting back to 2.4.6. but as a woocommerce theme it should keep up with the new woocommerce versions or at least respond in the support forum.

#91281 Copied

Eva Kemp

Support staff

October 5, 2015 at 16:09

Hello,

We’re sorry, for a long delay.
Please delete “woocommerce” folder in the directory wp-content/themes/classico/ and reupload it from a new theme package. After that clear browser cache and check prices again.

Regards,
Eva Kemp.

#91433 Copied
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