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Problem costume footer in the (Shop page) and number of colums in shop page

This topic has 12 replies, 3 voices, and was last updated 9 years, 10 months ago ago by Robert Hall

Lemontronik

Participant

January 12, 2015 at 04:25

Hi guys, I have some troubles showing a custom footer within the shop page. Other pages are loading correctly but not on the shop page, even if I call it by using the option “Use custom footer for this page” it’s showing the default footer (Royal) instead. Additionally, the end footer section (payment icons and credit cards ) is not showing as well.
In addition, there is a problem displaying the number of products in the grid store. If 4 products per row are selected, the grid is showing just three on a row and one more below it.. I already tested this in version 1.5 and 1.5.2, but I noticed that previous version of Royal 1.3 it’s working fine.

#32850 Copied

11 Answers

Lemontronik

Participant

January 12, 2015 at 05:32

I was able to solve the problem with the custom footer. it was a configuration error, but please keep in mind the issue with the number of products displayed persists.

#32851 Copied

Eva Kemp

Support staff

January 12, 2015 at 09:19

Hello,

Please provide us with wp-admin panel credentials in Private Content to check the issue with products display.
Also please give us a link where products are shown.

Thank you.
Regards,
Eva Kemp.

#32865 Copied

Lemontronik

Participant

January 12, 2015 at 21:43

Hi Eva, I send you the keys access for the site backend.

Please, contact administrator
for this information.

#33041 Copied

Eva Kemp

Support staff

January 13, 2015 at 11:42

Hello,

Could you please provide us with FTP credentials as well?

Thank you.
Regards,
Eva Kemp.

#33149 Copied

Lemontronik

Participant

January 13, 2015 at 17:15

Request FTP Support

Please, contact administrator
for this information.

#33252 Copied

Eva Kemp

Support staff

January 13, 2015 at 19:13

Hello,

Just to clarify: have you made any changes in the original theme files?

Thank you.
Regards,
Eva Kemp.

#33271 Copied

Lemontronik

Participant

January 13, 2015 at 19:27

No, i don’t make any changes in this theme, i have this error in the version 1.5 and 1.5.2. I have made changes in the child theme to avoid changing the master files.

#33277 Copied

Lemontronik

Participant

January 13, 2015 at 20:00

Eva, I have installed the 3 versions of the template on the server. I Have the same issue in 1.5.2 and 1.5 Versions; the version of Royal 1.3 it’s working fine.

Please, contact administrator
for this information.

#33284 Copied

Eva Kemp

Support staff

January 14, 2015 at 18:12

Hello,

The problem is with your child theme. When I activate parent Royal theme there is no issue with products layout.
Please check your customizations in the child theme.

Thank you.
Regards,
Eva Kemp.

#33490 Copied

Lemontronik

Participant

January 15, 2015 at 02:43

Hi Eva, thanks for your answer, i go to check the child theme, any new’ll be in touch with you.

#33532 Copied

Robert Hall

Support staff

January 15, 2015 at 08:38

Hello,

You’re welcome!

Regards,
Robert Hall.

#33545 Copied
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The issue related to '‘Problem costume footer in the (Shop page) and number of colums in shop page’' has been successfully resolved, and the topic is now closed for further responses

Problem costume footer in the (Shop page) and number of colums in shop page

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