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Problem custom css area - by jimmy-17 - on WordPress WooCommerce support

This topic has 12 replies, 4 voices, and was last updated 5 years, 5 months ago ago by Eva Kemp

jimmy-17

Participant

May 29, 2019 at 19:50

Hello, I notice that the custom css area of the theme appears in white and it is impossible to add custom code. Can you correct this? Please, thank you.

See screenshot:

https://drive.google.com/file/d/1691gYpMuTd3BVOkNa_XzpEUOXlOdWSAm/view

Please, contact administrator
for this information.

#214583 Copied Theme version: 5.3.1

11 Answers

Rose Tyler

Support staff

May 30, 2019 at 07:12

Hello,

Redux Framework – a plugin that enables the Theme Options module.
On your site – http://prntscr.com/nv8vii , so you need to solve these errors.
Also, try to disable all the third-party plugins, that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear all cache and check if you still have the problem. Once you find out which plugin causes the issue, disable that plugin at all or contact the support of the plugin.

Regards

#214594 Copied

jimmy-17

Participant

May 30, 2019 at 14:15

This now works, I deleted the cache. Thank you.

#214640 Copied

Rose Tyler

Support staff

May 30, 2019 at 14:18

Great. Thanks for letting us know.

Regards

#214641 Copied

jimmy-17

Participant

May 31, 2019 at 03:16

Hello, I notice a display problem with the subscriptio plugin, when the customer pauses his subscription the website displays badly, you have to update the browser a second time so that the website displays correctly. Can you correct this? Please, thank you.

See screenshot:

https://drive.google.com/file/d/1mBcXK4TfggXZGA8r3p5zjibYtPB0MF2T/view

Please contact administrator
for this information.

#214663 Copied

Olga Barlow

Support staff

May 31, 2019 at 12:28

Hello,

We can’t reproduce this issue on our test installation. Provide FTP access to your site to check the problem in more details.

Regards

#214705 Copied

jimmy-17

Participant

May 31, 2019 at 13:41

ok

Please contact administrator
for this information.

#214709 Copied

Olga Barlow

Support staff

May 31, 2019 at 16:13

Hello,

The problem caused by the WooCommerce Order Status & Actions Manager plugin. It generated the Fatal error http://prntscr.com/nvyl9x
If plugin is deactivated everything is ok.

Regards

#214729 Copied

jimmy-17

Participant

May 31, 2019 at 18:23

Is it possible to fix this, because it is a plugin I use? Please, thank you.

#214732 Copied

Rose Tyler

Support staff

May 31, 2019 at 23:49

Hello,

You need to contact the support of the plugin.

Regards

#214743 Copied

jimmy-17

Participant

June 1, 2019 at 00:49

Ok thank you!

#214749 Copied

Eva Kemp

Support staff

June 1, 2019 at 08:00

You are welcome. Feel free to contact us if you need any help

#214753 Copied
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