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Problem display on safari browser and clic button on cart page and checkout page

This topic has 8 replies, 4 voices, and was last updated 9 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: SOFIANE
    SOFIANE
    Participant
    June 22, 2024 at 13:20

    Hello
    I have a problem on cart page and checkout page on safari browser.

    First problem is the header (livraison gratuite, icone of my account,…) appear in the middle of the page as you can see in the picture

    Second problem : It is not possible to click on the bin in the cart page to delete an item or to increase the number of items by clicking on +.

    In addition, salesbooster buy 2 get 10% does not work.

    Many thanks for your help

    Files is visible for topic creator and
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    #400989 Copied Theme version: 9.3.11
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2024 at 07:44

    Hello SOFIANE,

    Thank you for reaching out to us with your concerns regarding the functionality on the cart and checkout pages when using the Safari browser. We apologize for any inconvenience this may have caused and appreciate your patience.

    Please provide FTP access also.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #401057 Copied
    Avatar: SOFIANE
    SOFIANE
    Participant
    June 24, 2024 at 17:13

    Please check in the private area.

    Thanks

    Please contact administrator
    for this information.
    #401303 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 25, 2024 at 07:20

    Dear @Sofiane,

    I hope this message finds you well. We have completed a thorough review of your cart and checkout pages, and I am pleased to provide you with the following updates:

    1. We have inspected the header on your cart and checkout pages and found everything to be functioning correctly. You can view the details here: https://prnt.sc/I56yN44GYaUu.

    2. Our team has successfully tested the functionality for increasing and decreasing the quantity of products in the cart, as well as removing items from the cart. All features are operating as expected.

    3. We have verified that the Quantity Discount Sales Booster feature is active and functioning properly. The product prices are adjusting according to the quantity ranges set in your discount options. For example:
    – With a 10% discount applied, the calculation for two units priced at €44.99 each is correctly displayed as €89.98, reduced from the original total of €99.98 (€49.99 x 2). You can see the screenshot here: https://prnt.sc/567ZqeBprGx1.
    – Another example can be viewed here: https://prnt.sc/ALOeWD8csW0i.

    Please review the provided screenshots and confirm that everything meets your expectations. Should you have any further questions or require additional assistance, do not hesitate to contact us.

    Best regards,
    Jack Richardson
    8Theme’s Team

    #401396 Copied
    Avatar: SOFIANE
    SOFIANE
    Participant
    June 25, 2024 at 09:38

    Hi
    I thank you!
    Did you try in safari browser?
    The problem was in safari.

    THanks

    #401468 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 25, 2024 at 09:48

    Dear @Sofiane,

    I hope this message finds you well.

    We have conducted tests on the Safari browser and confirmed that the functionality mirrors that of other browsers. You can view the results at the following links:
    – https://prnt.sc/pzf9nQ8vmXJ1
    – https://prnt.sc/zHLmylHOnV4t

    Please ensure that the Quantity Discount feature of Sales booster is active. We noticed it was deactivated during our last login and had to activate it for our testing purposes.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #401471 Copied
    Avatar: SOFIANE
    SOFIANE
    Participant
    June 26, 2024 at 16:36

    Perfect I thank you!!!

    #401883 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 26, 2024 at 16:36

    Dear SOFIANE,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #401884 Copied

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