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Problem displaying the countdown of group products

This topic has 20 replies, 3 voices, and was last updated 5 years, 5 months ago ago by Rose Tyler

jimmy-17

Participant

June 30, 2019 at 02:36

Hello, the countdown of group products is not displayed correctly in mobile format. The seconds of the timer are not displayed on the same countdown line. Could you correct that? Please, thank you.

Link to the problem:
https://citarature.com/?s=&post_type=product&product_cat=uncategorized

Link to the group product:

https://citarature.com/product/mon-premier-groupe/

See screenshot:

https://drive.google.com/file/d/1Jn1MNsWwWvE1P4i8GJtg4xPhEAiEuEV2/view

https://drive.google.com/file/d/1Jr5sJiqz1SmYry4c_MuUvmN3Vo_t8pwD/view

Please, contact administrator
for this information.

#216407 Copied Theme version: 5.4

19 Answers
Rose Tyler

Support staff

June 30, 2019 at 08:37
Hello,

Try to add this code in Theme Options > Custom CSS > Custom CSS for mobile:
```
.products-loop .groupbuy-time-countdown.is-gbcountdown .gbcountdown-section {
    margin: 10px;
}
```
Regards
#216413 Copied
jimmy-17

Participant

July 1, 2019 at 12:17

Hello, the add to cart icon does not appear in the shop for the products of the sellers. I use the wc Marketplace plugin. Could you correct that? Please, thank you.

See screenshot:

https://drive.google.com/file/d/1uDLkh3MdJrs8_MuuONgwhtIMd0-04ZIV/view?usp=sharing

Please contact administrator
for this information.

#216468 Copied
Olga Barlow

Support staff

July 1, 2019 at 12:45
Hello,

Sorry but there is no add to cart button there, only message http://prntscr.com/o9078f
Add the following code to custom CSS to show it
```
.product-view-mask3 .footer-product > .wcmp_add_to_cart_message {
    font-size: 14px !important;
    order: 1;
    width: 100%;
    text-align: center;
    justify-content: center;
}
```
Regards
#216472 Copied
jimmy-17

Participant

July 3, 2019 at 12:14

Is it possible to add an icon specifically for the message that the salespeople are on holiday?

#216542 Copied
Rose Tyler

Support staff

July 3, 2019 at 12:27
You can use Custom CSS code, for example:
http://prntscr.com/o9znpz
https://fontawesome.com/v4.7.0/icons/
```
.product-view-mask3 .footer-product>.wcmp_add_to_cart_message:before {
    content: "\f017";
    font-family: FontAwesome;
    font-size: 19px !important;
    border-color: #444444;
    background: #222222;
    color: white;
    border-radius: 50px;
    width: 35px;
    line-height: 2;
}
.product-view-mask3 .footer-product>.wcmp_add_to_cart_message {
    font-size: 0 !important;
}
```
change this code depends on your needs.

Regards
#216543 Copied
jimmy-17

Participant

July 3, 2019 at 20:37

Ok thank you, but could you add this in the next update of the xstore theme so that those who use the wc marketplace plugin don’t have the same problem? Please, thank you.

#216563 Copied

Olga Barlow

Support staff

July 4, 2019 at 09:27

Hello,

Ok. I have passed your request to theme developers and I think we’ll include this in next theme update.

Regards

#216581 Copied

jimmy-17

Participant

July 6, 2019 at 12:55

Hello, the cross to close the window to “report an abuse” in the quick view does not work, yet in the product page it works.

See screenshot:

https://drive.google.com/file/d/1tOvyXM6QsGbOE3yDYOPLFXdozLW1qQNL/view?usp=sharing

https://drive.google.com/file/d/1VnZz2ul5NPWrDFSg7pGU8x0GcvO2phmo/view?usp=sharing

Please contact administrator
for this information.

#216685 Copied

Rose Tyler

Support staff

July 7, 2019 at 09:44

Hello,

Please provide FTP access, one of our developers will take a look on Monday.

Regards

#216708 Copied

jimmy-17

Participant

July 7, 2019 at 23:35

ok

Please contact administrator
for this information.

#216726 Copied

Olga Barlow

Support staff

July 9, 2019 at 10:19

Hello,

Check now.

Regards

#216779 Copied

jimmy-17

Participant

July 9, 2019 at 13:42

Okay, thank you! But how to display products in the shop on 5 columns instead of 3 by default? Please, please.

#216788 Copied

Olga Barlow

Support staff

July 9, 2019 at 15:44

Hello,

You are welcome.
Go to Appearance > Customize > WooCommerce > Product catalog > Products per row.

Regards

#216798 Copied

jimmy-17

Participant

July 9, 2019 at 21:08

It doesn’t work, when I change the number of product per line in the shop page, it’s always 3 by default.
Can you show me? Please, thank you.

#216814 Copied

Rose Tyler

Support staff

July 10, 2019 at 08:08

Hello,

I do not see any problems with it – https://prnt.sc/ocyg23 Please clear cache and check the Shop page now – http://prntscr.com/ocyknt

Regards

#216828 Copied

jimmy-17

Participant

July 11, 2019 at 17:07

Ok thank you! but I notice that the report abuse button does not work, when the user sends the message nothing happens. Could you correct that? Please, thank you.

See screenshot:

https://drive.google.com/file/d/113GSbKsJTM0dd2iB34Q3lDqpQ-VybcbM/view?usp=sharing

#216979 Copied

Olga Barlow

Support staff

July 11, 2019 at 17:45

Hello,

You are using a third-party plugin to implement that button. Probably it uses some hooks or enables some scripts only for the single product and it was not created to work in quick view. We did not declarate support of this plugin. I would recommend you either contact plugin author and ask them about additional help to make it work in quick view or submit additional customization requests to WPKraken team or disable that option for the quick view. Take our apologies but additional customization to add compatibility with third-party plugins is not included in our basic support.

Regards

#216983 Copied

jimmy-17

Participant

July 17, 2019 at 20:18

The problem has been solved, thank you.

#217301 Copied

Rose Tyler

Support staff

July 18, 2019 at 07:00

Hello,

You’re welcome!

Regards

#217309 Copied
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