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Problem displaying wordpress after updating plugins of the xstore theme

This topic has 15 replies, 3 voices, and was last updated 5 years, 8 months ago ago by Olga Barlow

jimmy-17

Participant

June 15, 2019 at 02:58

Hello, after updating my plugins, I notice bugs on my website. The tabs of some wordpress fields are not displayed. Can you help me? Please, thank you.

See screenshot:
https://drive.google.com/file/d/1Rugw0biEfvimuRRRL2Xazw0Q1EqRtzdZ/view?usp=sharing

Please, contact administrator
for this information.

#215653 Copied Theme version: 5

14 Answers

Rose Tyler

Support staff

June 15, 2019 at 10:35

Hello,

How does it work with a default theme?
We are theme support and could help you only with issues related strictly to our theme and to theme code.
Disable plugins one by one to find out which one causes the issue. Contact support of that plugin.
Try to change the language on site to English, to be sure that the problem is not related to an issue with translation files.

Regards

#215665 Copied

jimmy-17

Participant

June 15, 2019 at 17:39

The problem was related to the translation of wordpress into French, I changed the translation into English and the problem was solved. Thank you.

#215688 Copied

jimmy-17

Participant

June 15, 2019 at 18:39

Hello, sometimes when I update the home page of my site, a message appears “ajax error”. Could you correct that? Please, thank you.

See screenshot:

https://drive.google.com/file/d/1k_4hyXxPEICcWMN1xYRFJdZ5mQVU_VV8/view?usp=sharing

#215689 Copied

Olga Barlow

Participant

June 17, 2019 at 19:22

Hello,

Edit the page and disable Lazy loading for the products element http://prntscr.com/o31c7k

Regards

#215722 Copied

jimmy-17

Participant

June 18, 2019 at 11:38

Hello, I notice a display problem with the loading of the favorites icon for the Product content effect buttons on hover middle, the loading animation is not centered. Can you correct this? Please, thank you.

See screenshot:
https://drive.google.com/file/d/1nSpH9V1pX9PJ13X6CO1g7yrfT5mO2I-l/view?usp=sharing

I would also like to know why the drop-down menu of the main menu does not appear when I click on my site in mobile version with my smartphone.

See screenshot:

https://drive.google.com/file/d/1R-Myb2xpzl9OIe4jZAD6BmlltqlQH0ZJ/view

Please contact administrator
for this information.

#215770 Copied

Olga Barlow

Participant

June 18, 2019 at 17:15

Hello,

1) Fixed. Check the wishlist icon loader now.
2) Because the menu that you chose as the mobile menu does not have any drop-down http://prntscr.com/o3h4j3
Create the new menu – Mobile menu that will include links from the main and the secondary menus.

Regards

#215789 Copied

jimmy-17

Participant

June 19, 2019 at 23:07

Thank you, it works, but when I click on the “select a product category” drop-down menu in mobile format, the drop-down menu does not appear.

See screenshot:

https://drive.google.com/file/d/142KmEjPZMpR_JFAJmEV55C5LuLrol5xz/view

#215850 Copied
Rose Tyler

Support staff

June 20, 2019 at 15:31
Hello,

Please add this code:

.mobile-menu-opened .select2-container { z-index: 99999; }

Regards
#215902 Copied
jimmy-17

Participant

June 24, 2019 at 22:20

Hello, there is a display problem in the login form. The frame of the email address form is displayed in white. Can you correct this? Please, thank you.

See screenshot:
https://drive.google.com/file/d/1GO7xp21h0l2RtzvcaX9Hw6uSTvhd7o3K/view

Link to the problem:

https://citarature.com/inscription-fournisseur/

Please contact administrator
for this information.

#216136 Copied
Olga Barlow

Participant

June 25, 2019 at 11:03
Hello,

The problem caused by styles of the vendor plugin http://prntscr.com/o6con5

Add the custom to overwrite plugin styles for the login form

.woocommerce-form input#username { height: 2.642rem; border: 1px solid #e1e1e1; width: 100%; }

Regards
#216162 Copied
jimmy-17

Participant

June 25, 2019 at 13:12

ok thank you!

#216177 Copied

Olga Barlow

Participant

June 25, 2019 at 14:27

Hello,

You are welcome!

Regards

#216179 Copied

jimmy-17

Participant

June 27, 2019 at 15:41

Hello, there is a display problem in the product page, the dial for is incorrectly located it should be next to the label “pay your price”. I use the plugin pay your price https://codecanyon.net/item/woocommerce-pay-your-price/7000238?gclid=CjwKCAjwr8zoBRA0EiwANmvpYCEZltOC0B_1WqaiZGhceNRG_7veakyA_qtHVI0LrKE2wDVNEsc2yRoC0MoQAvD_BwE . Can you correct this? Please, thank you.

Link to the problem:

https://citarature.com/product/don/

See screenshot:

https://drive.google.com/file/d/1l8o9h4Swz-s9y_UfsJWFfTZz83rGtiMq/view

The way this should be displayed normally:

https://drive.google.com/file/d/1rx861WYSVBnerBMOomdH2bH0T158DYgR/view

Please contact administrator
for this information.

#216337 Copied
Olga Barlow

Participant

June 27, 2019 at 15:51
Hello,

Add the following code to custom CSS

.single-product .cart td { text-align: left; }

Regards
#216340 Copied
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