Return to previous page

Problem in description tab in product page

This topic has 4 replies, 2 voices, and was last updated 2 years, 2 months ago ago by Tony Rodriguez

aminec

Participant

September 30, 2022 at 03:45

when I add the description on the products it remains the text of the theme by default in tab description ,

#335437 Copied Theme version: 8.3.4 WooCommerce version: 6.9.4

3 Answers

Tony Rodriguez

Support staff

September 30, 2022 at 06:54

Hello, @aminec,

Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in the private content area in which you are facing the issue so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appears:

Note: Kindly take a complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

#335449 Copied

aminec

Participant

September 30, 2022 at 16:30

ok

Please contact administrator
for this information.

#335510 Copied

Tony Rodriguez

Support staff

October 1, 2022 at 06:32

Hello, @aminec,

Thanks for the login, I have checked your issue on your site. I checked all the options and it seems that everything is set to fine. But the issue still appears.

Then I created a new product and set the description of it and once I saved it, I checked on the frontend the product appears just fine and there is no issue.

Tabs content works fine. Check this video I have made for you: https://streamable.com/vj3y4o

The issue is in the products nothing else. Simply Delete those products and create new products I hope you will never face this issue again.

Regards 8Themes Team.

#335536 Copied
Tagged: description, problem, product page, solution, templates, woocommerce, wordpress
Viewing 4 results - 1 through 4 (of 4 total)