Return to previous page

Problem in installation of Blanco Theme - by cclooi

This topic has 16 replies, 4 voices, and was last updated 10 years, 3 months ago ago by Robert Hall

cclooi

Participant

August 6, 2014 at 09:04

Hi,

the following error is encountered. Pls assist to advice.

Please, contact administrator
for this information.

#11878 Copied

15 Answers

Eva Kemp

Support staff

August 6, 2014 at 09:22

Hello,

That error means ReallySimpleCaptcha class has already been declared and you can’t declare it twice. You can fix it in this way: Under Plugins menu click “Edit” for Really Simple Captcha plugin and change the line 30 “class ReallySimpleCaptcha” to “class ReallySimpCaptcha” (or just remove some letter to rename it). After that you’ll be able to activate the plugin.

Regards,
Eva Kemp.

#11883 Copied

cclooi

Participant

August 6, 2014 at 12:37

Hi,

I am not able to enter to my admin or dashboard page.
The same message will appear.

Is there any other alternative.

#11894 Copied

Jack Richardson

Support staff

August 6, 2014 at 12:51

Hello,

Could you please provide us with wp-admin and FTP credentials in Private Content?

Regards,
Jack Richardson

#11895 Copied

cclooi

Participant

August 6, 2014 at 12:53

as indicated

Please, contact administrator
for this information.

#11896 Copied

Jack Richardson

Support staff

August 6, 2014 at 13:08

Hello,

We’re sorry but we unable to help you without FTP credentials. Could you please kindly to provide us with it?

Regards,
Jack Richardson

#11897 Copied

cclooi

Participant

August 6, 2014 at 13:30

Hi,

Can you assist to illustrate further on FTP credentials?

I need to recall where to get this.

Please, contact administrator
for this information.

#11898 Copied

Jack Richardson

Support staff

August 6, 2014 at 13:47

Hello,

You can contact your hosting provider concerning the FTP credentials.

Regards,
Jack Richardson

#11900 Copied

cclooi

Participant

August 6, 2014 at 14:41

Hi,

my hosting provider has managed to resolve the issue but has advised me to bring up on the suitability of this theme. The following message is observed in my dashboard.

Your theme does not declare WooCommerce support – if you encounter layout issues please read our integration guide or choose a WooCommerce theme 🙂
Theme Integration Guide Hide this notice

It was stated that this theme supports WooCommerce before I purchased this theme. Can you assist to check for my site http://www.langelir.com.

#11914 Copied

cclooi

Participant

August 6, 2014 at 14:56

Hi,

the following message is also encountered.

Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.
System Status Hide this notice

#11917 Copied

Eva Kemp

Support staff

August 6, 2014 at 15:30

Hello,

Please provide us with FTP login details and we’ll help you to resolve the issue.

Regards,
Eva Kemp.

#11925 Copied

cclooi

Participant

August 6, 2014 at 16:52

Hi,

info as indicated

Please, contact administrator
for this information.

#11942 Copied

cclooi

Participant

August 7, 2014 at 06:16

Hi,

yet to receive a response on the issues.
Kindly assist to check.

#11978 Copied

Eva Kemp

Support staff

August 7, 2014 at 17:07

Hello,

Sorry for a long delay.
I’ve updated review-order.php file for woocommerce and the warning has disappeared.

If you have any questions don’t hesitate to contact us.

Regards,
Eva Kemp.

#12019 Copied

cclooi

Participant

August 7, 2014 at 17:13

noted with thanks

#12021 Copied

Robert Hall

Support staff

August 8, 2014 at 06:43

Hello,

You’re welcome!

Regards,
Robert Hall.

#12046 Copied
Viewing 16 results - 1 through 16 (of 16 total)