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Problem in tablet - by cdukas - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 6 years ago ago by Olga Barlow

cdukas

Participant

November 5, 2018 at 17:04

I am having a serious problem with the classico theme

Images do not show on tablet when you are on a shop page
or any category page

The image of a product can only be seen when you enter single product page.

It is ok on desktops and laptops and new smartphones (android and iphones)
but it has problem with tablets and some old smartphones

Can you look into it and get back as soon as possible because it is an urgent matter?

Thank you in advance for your reply.

Please, contact administrator
for this information.

#202414 Copied Theme version: 2.3 WooCommerce version: 3.5.1

5 Answers

cdukas

Participant

November 6, 2018 at 16:56

Sorry for the second message, but did you take a look at the problem
I am having. It is really urgent!

Thank you in advance

#202534 Copied

Olga Barlow

Support staff

November 6, 2018 at 18:21

Hello,

Could you, please, provide me with temporary FTP access to your site to check your problem more detailed?

Regards

#202537 Copied

cdukas

Participant

November 7, 2018 at 09:37

Good morning!

I am attaching the data for cpanel and ftp access on makiphilosophy.gr

Please, contact administrator
for this information.

#202563 Copied

Olga Barlow

Support staff

November 7, 2018 at 14:39

Hello,

Thank you. I passed your issue to our developers and inform you once they fix the problem.

Regards

#202588 Copied

Olga Barlow

Support staff

November 7, 2018 at 17:22

Hello,

We have regenerated thumbnails and the problem disappeared. Check site now.

Regards

#202601 Copied
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