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Problem installing visual composer - by orlyr21

This topic has 6 replies, 3 voices, and was last updated 9 years, 7 months ago ago by Stan Russell

orlyr21

Participant

July 12, 2015 at 01:24

Trying to install the updated version of WPBakery Visual Composer v4.6 but keep getting this error when trying to activate:

Plugin could not be activated because it triggered a fatal error.
Fatal error: Cannot redeclare hex2rgb() (previously declared in /hermes/bosoraweb101/b587/ipg.monthlybaitclubcom/wp-content/themes/royal/framework/theme-functions.php:5054) in /hermes/bosoraweb101/b587/ipg.monthlybaitclubcom/wp-content/plugins/js_composer/include/helpers/helpers.php on line 1169

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5 Answers

Stan Russell

Participant

July 13, 2015 at 09:37

Hello,

this is small Visual Composer’s bug which will be fixed in future plugin releases.
Please provide us with admin credentials for your site and we will fix this error for you.

Regards,
Stan Russell.

#74769 Copied

orlyr21

Participant

July 18, 2015 at 16:24

I see

Please, contact administrator
for this information.

#75865 Copied

Jack Richardson

Support staff

July 20, 2015 at 10:44

Hello,

As I see in WP Dashboard old version of Visual Composer is activated. Please provide us with FTP credentials (FTP host, FTP user, FTP password) in private content and we will help you to update VC plugin.

Best regards,
Jack Richardson.

#75943 Copied

orlyr21

Participant

July 20, 2015 at 22:30

Ok thank you

Please, contact administrator
for this information.

#76103 Copied

Stan Russell

Participant

July 21, 2015 at 09:01

Hello,

we have updated Visual Composer plugin for you.

Regards,
Stan Russell.

#76136 Copied
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