Return to previous page

Problem on Product archive edit bar, impossible to edit.

This topic has 6 replies, 2 voices, and was last updated 4 months ago ago by Rose Tyler

Mario

Participant

November 28, 2024 at 16:55

Hello,

I’m encountering a bug when I want to modify the archives with Elementor. In fact, when I hovered over a product, I had a sub-menu or even when I clicked on “Edit with elementor”, I was able to modify the product archive. Recently, this has stopped working and seems to be blocked. Could you please take a look? Thank you very much.

Files is visible for topic creator and
support staff only.

#425738 Copied Theme version: 9.4.5

5 Answers

Rose Tyler

Support staff

November 28, 2024 at 17:09

Hello, Mario,

Thank you for reaching out to us.

Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default, without the Elementor Pro plugin. Any available configurations can be adjusted within the Theme Options.
Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article and use the free Pro Elements plugin: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

Best regards,
8Theme’s Team

#425745 Copied

Mario

Participant

November 28, 2024 at 17:13

Hello,
It’s strange because a few days ago I could still do it. Also, I notice that it’s the whole edit bar that doesn’t work, not just the “edit with elementor” button. Can you take a look at it?

#425747 Copied

Rose Tyler

Support staff

November 28, 2024 at 17:23

Hello, Mario,

XStore Builders > Products archive > edit template https://prnt.sc/6NCzhv2XOiKm > works for us on your site https://prnt.sc/9NYnpuywgEgg

Do you use Chrome browser? Could you record a video of your actions and the problem?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

#425750 Copied

Mario

Participant

November 28, 2024 at 17:30

Hello,

It’s not working https://we.tl/t-cMO4cc670Y

It’s working : https://we.tl/t-wcDaHiriV3

Yes, I tried with Safari but same problem

#425751 Copied

Rose Tyler

Support staff

November 29, 2024 at 09:30

Hello, Mario,

We have thoroughly reviewed the matter, and the issue is not visible to us on your site.

Could you please test if the same issue occurs when using a default theme, such as Storefront?

Best regards,
8Theme’s Team

#425825 Copied
Viewing 6 results - 1 through 6 (of 6 total)