Return to previous page

Problem on shop page – error - by Peter

This topic has 4 replies, 2 voices, and was last updated 7 months ago ago by Tony Rodriguez

Peter

Participant

May 17, 2024 at 11:30

Hi
Can you see what the error is on the store’s website?
Something is still wrong since the last “xstore core” update that you helped me with.
Please help.

Please, contact administrator
for this information.

#395607 Copied Theme version: 9.3.10

3 Answers

Tony Rodriguez

Support staff

May 17, 2024 at 12:23

Hello, @Peter,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have identified a warning that may require your attention. You can view the specific warning by clicking on the following link: [https://paste.pics/edit/QYBBH]. Could you please confirm if this is the error you are referring to?

We recommend that you disable the WP-Debug mode to potentially resolve this issue. Detailed instructions on how to do this can be found in our help article here: [https://www.domain.com/help/article/wordpress-how-to-enable-or-disable-wp-debug#:~:text=Locate%20the%20wp%2Dconfig.,’WP_DEBUG’%2C%20false%20).

Should the problem persist, we kindly ask you to create temporary wp-admin access and share the details with us via the private content area. This will enable us to thoroughly review your settings, understand the issue more clearly, and assist you accordingly.

We kindly recommend that you take a complete backup of your site before proceeding.

We hope you find this information helpful. Please do not hesitate to contact us should you require further assistance. We are here to support you.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#395614 Copied

Peter

Participant

May 17, 2024 at 12:27

Yes, that’s the error.
I turned off debug mode and it went away.
Thanks

#395616 Copied

Tony Rodriguez

Support staff

May 17, 2024 at 12:45

Hello, @Peter,

We are glad to hear that turning off debug mode resolved the issue! If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day.

Best regards,
8Theme’s Team

#395621 Copied
Tagged: best selling themes, fix woocommerce issue, shop page error, theme error solution, woocommerce problem, woocommerce themes
Viewing 4 results - 1 through 4 (of 4 total)