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Problem on the look of home page - by GenaBar

This topic has 18 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

GenaBar

Participant

March 23, 2016 at 11:26

Hi,

I had Blanco installed by my web develope about 4 months ago. everything was working fine.

then 4 days ago i got another guy and he went in and i am not sure what happened, i lost the 2nd top bar on the home page.

then he couldn’t put it in right.

i said it’s not a matter of you putting it back in, we need the latest blanco theme it should fix it.

I still have there what he was trying to fix and it looks horrible.

you see the second menu bar where it says Welcome New customers info and the other two…

Please let me know how we are going to get the Blanco theme to take over this page. he can’t figure it out and i don’t want this horrible looking home page.

Thanks,
Gena

#118575 Copied Theme version: Blanco WooCommerce version: latest

17 Answers

Jack Richardson

Support staff

March 23, 2016 at 12:28

Hello,

We can’t access your site getting the error:
This site can’t be reached
ERR_NAME_NOT_RESOLVED

Please check if you wrote domain name correctly.

If you want to download the latest Blanco version you can find it in ThemeForest site http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246 (Log in to your account and download theme archive in “Downloads” section).

Best regards,
Jack Richardson.

#118587 Copied

GenaBar

Participant

March 24, 2016 at 14:08

Hi Jack,

i am not sure what you mean you can’t access my site.

In my first issue, Meta and Archives i gave you access to my admin,

can you look into this please.

We have just purchased and downloaded the new version yestearday.

thanks,
Gena
the url again is

http://www.shininglightisrael.com

#118764 Copied

Eva Kemp

Participant

March 24, 2016 at 15:23

Hello,

Please specify what is wrong with the bar “Welcome New customers” on home page. How should it be displayed? Please show us a screenshot for better understanding.

Regards,
Eva Kemp.

#118779 Copied

GenaBar

Participant

March 24, 2016 at 15:57

How do i sent you a screenshot here? i got images of it but no upload button..

#118784 Copied

GenaBar

Participant

March 24, 2016 at 15:59

Look at the look of the Welcome new customers… it’s washed out as it’s not part of the theme it was made in composer as the admin guy couldn’t get the theme to work right,
also there is a line above and a line below. these lines are far from the text Welcome new customers etc… in the Blanco they are nice and close and have the right spaces from the edges. this is totally messed up

#118785 Copied
Eva Kemp

Participant

March 24, 2016 at 16:26
Hello,

I’ve added the code in Home Page Sidebar in Appearance > Widgets:

<a href="#"><img src="http://shininglightisrael.com/wp-content/uploads/2015/11/11.jpg"></a> <a href="#"><img src="http://shininglightisrael.com/wp-content/uploads/2015/11/111.jpg"></a> <a href="#"><img src="http://shininglightisrael.com/wp-content/uploads/2015/11/31.jpg"></a> <span class="close-parent"> </span>

Also this can can be found in the documentation https://www.8theme.com/demo/docs/blanco/#!/widgets > “Home Page sidebar”, just write links to your images.
As you can see now your images are in 2 lines, this is because your images width is big. You have to decrease it a little and reupload the pictures.
Also now you can remove the row with Single Image elements on your home page.

Regards,
Eva Kemp.
#118794 Copied
GenaBar

Participant

March 24, 2016 at 16:41

Okay.. that’s good you have put the code back and my admin guy will remove what he had added..

Questions:
1. You wrote: As you can see now your images are in 2 lines, – you wrote Images, did you mean the Text, Welcome new customers and the other two

: when you say:
As you can see now your images are in 2 lines, this is because your images width is big. You have to decrease it a little and reupload the pictures.

1. We have uploaded the images to the template, any reason why it’s too big? isn’t it the pre-defined template witdth? Or the width got messed up and bigger somehow?

2. When you say to decrease it a little, the “It” refers to image width?

It is for all 3 banner images or for the product images as well.

We have made the images to fit exactly the size of the blanco images.
please clarify for me.

3. I have looked again and on the blanco theme there are also 2 little line divders between the text on this 2nd menu.
i dont see it us showing on mine. can you put that in there too?

thanks,
Gena

Please, contact administrator
for this information.

#118799 Copied
Eva Kemp

Participant

March 24, 2016 at 17:07
Hello,

1. I’ve added this code in Custom CSS to decrease images width:

a img { width: 310px !important; }

Check your home page now.

2. As I’ve already changed images width via css you don’t have to edit them.

3. You’ve already had 2 lines, please look at the screenshot http://storage2.static.itmages.com/i/16/0324/h_1458835589_6918447_ef4d01aaca.png . If you mean other lines please show a screenshot for better understanding. You can upload your screenshot to any web storage (dropbox, for example) and give us a link.

Regards,
Eva Kemp.
#118807 Copied
GenaBar

Participant

March 24, 2016 at 17:11

No eva,

this is not blanco any more, this is messed up..

please undo what you just did.

I just want it to be blanco.

now the text you put is washed out too.

Why cant i get the original blanco on?

#118810 Copied

GenaBar

Participant

March 24, 2016 at 17:12

Blanco was sitting perfect before something happened. We just need to put it back on the way it should be.

blanco is a perfect template, it looks really good. now it’s not looking like the template. the little line dividers are not there too,, and the spaces are all wrong on that bar.

Just need to put the template right/

My images are all wrong now. please this is so frustrating. please put it all back where it was.

the 2 small banner have the perfect size for blanco. that’s not the way it should look what you have just changed.

I want the perfect blanco. it’s got to be the exact same thing – i had it for 4 months, and suddley something happened. i just want it fixed to the original blanco. I think the download should take over.

if you can remove what the admin guy did by adding these 2nd bar for me and un-do what you just did, and then we need to put the template back on normally – the way the template is.

I can’t have this messed up page. the Follow us icons for FB and Twitter are now messed up on the bottom too.

Please undo what you just did. we sholdn’t mess up with the template, it’s messing up other things.

#118812 Copied

GenaBar

Participant

March 24, 2016 at 17:29

Eva no no… all the images are small , the logo is small, that’s not good.

Please un-do what you did … !

even the product pages are small now ever thing is small. and there is something so messed up on the individual pages of the products with the icones of share.

please fix it!

#118816 Copied

GenaBar

Participant

March 24, 2016 at 18:40

every single page on my site is messed up because of this. the shopping cart images, in the upper right corner, the shopping cart page. everything…

this code you put must be removed.

#118823 Copied

Eva Kemp

Participant

March 24, 2016 at 18:50

Hello,

I’ve removed the code.
If you want to get Blanco theme that you had before you need contact your hosting provider support and ask them to restore your site from backup for the date when the site was displayed good. Or ask your developer to customize the theme as you want.

Regards,
Eva Kemp.

#118824 Copied

GenaBar

Participant

March 24, 2016 at 20:00

Hi Eva,

Okay good. It looks right now except for the Home page.

I would suggest you remove the little code you added there for the second menu, and i will have my guy remove what he did.

then what do you think if we completely remove the blanco theme and put it back on?

because in the last 3 days i have hired someone and he did tons of changes for me and we worked so hard for 2 days to fix everything that i hate to lose it.

After all the only thing that’s wrong is the template. although i see some product prices that are old things that came back suddenly right now after the changes you made.

What do you think, can this be a solution? Just to completely remove the template and put it back on?

#118844 Copied

Eva Kemp

Participant

March 24, 2016 at 20:22

Hello,

If you want to remove content from home page sidebar go to Appearance > Widgets > Home Page Sidebar and delete Text widget.
Why do you want to remove Blanco theme?
Also I didn’t make any changes to prices and products and the code I added couldn’t affect your products prices.
Please specify what exactly you want to modify on home page, show a screenshot for better understanding what you want to achieve.

You can upload your screenshot to any web storage (dropbox, for example) and give us a link.

Regards,
Eva Kemp.

#118848 Copied

GenaBar

Participant

March 25, 2016 at 10:34

Hi Eva,

I only want to upload it correctly so i thought removing it first would be good and putting it back on right. because right now, it’s not right.

I am not sure what happened but the after you got in old prices came up and also some images are still small:

look at the spaces between the image and the text. Look at another one and see it is right.

Look:
http://shininglightisrael.com/index.php/product/item-a20/
the image here stayed small
when you did something adding the code to shrink the images, most came back right and some didnt.

Look: – this is right:
http://shininglightisrael.com/index.php/product/item-a44/
that’s the right size of the images. this one came back ok and most of them…

But i don’t have a choice but to restore a back up from Saturday. I will wait to do that.

I will get back with you after my admin guy restores that back up. because right now it’s not right and about 50 products got old prices. I really wonder how did that happen – why was it storing old prices and suddenly bringing it up.

i hope it will resolve with the restored backup.

i’ll be in touch after On Saterday or Sunday.

I also see that one other thing is missing from my theme – the bottom section where it shows:

You may also like…. (showing other items they may like )
so my Theme has to be put on right.

Thanks,
Gena

#118895 Copied

Eva Kemp

Participant

March 25, 2016 at 11:38

Hello,

Sorry, but I didn’t make any changes to your products, so I can’t know how your site was changed.
I wrote to you in the post what code I added and then I removed it, that’s all.
Concerning “You may also like….” section, it’s related to Woocommerce Upsell products. How to set up them please read their documentation https://docs.woothemes.com/document/related-products-up-sells-and-cross-sells/ .

Regards,
Eva Kemp.

#118900 Copied
Tagged: best selling, home page, persuasive, problem, seo friendly, themes, woocommerce
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