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Problem on the website / the whole screen display is not perfect and showing …

This topic has 29 replies, 3 voices, and was last updated 9 years, 10 months ago ago by Eva Kemp

ijedlickova

Participant

February 13, 2015 at 06:48

hi i have successfully installed the theme , but on the dashboard and also on the main website display showing following message:

Warning: strpos() expects parameter 1 to be string, array given in /home2/john/public_html/wp-includes/shortcodes.php on line 189

Please, contact administrator
for this information.

#41832 Copied

28 Answers

Robert Hall

Support staff

February 13, 2015 at 08:11

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#41836 Copied

ijedlickova

Participant

February 14, 2015 at 22:57

hello?

#42398 Copied

ijedlickova

Participant

February 14, 2015 at 22:59

please solve my issue with LEGENDA theme showing this message every where on the page
Warning: strpos() expects parameter 1 to be string, array given in /home2/john/public_html/wp-includes/shortcodes.php on line 189

Please, contact administrator
for this information.

#42399 Copied

Eva Kemp

Support staff

February 14, 2015 at 23:23

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#42408 Copied

ijedlickova

Participant

February 15, 2015 at 00:37

hi i wrote the wp admin and ftp in the private content

Please, contact administrator
for this information.

#42418 Copied

ijedlickova

Participant

February 15, 2015 at 19:59

Hey,
MY problem is still not solved…
It is now four days passed that i complained for this issue and every day asking on the forum as well ,So it seems to be nothing happening ,un till now there is no solution.
I already complained to the MANAGER of EIGHT THEME but no reply and nothing solved.
PLEASE FIX OUT PROBLEMS OF YOUR CUSTOMERS.

Warning: strpos() expects parameter 1 to be string, array given in /home2/john/public_html/wp-includes/shortcodes.php on line 189

Warning: Cannot modify header information – headers already sent by (output started at /home2/john/public_html/wp-includes/shortcodes.php:189) in /home2/john/public_html/wp-includes/pluggable.php on line 1178

#42466 Copied

Eva Kemp

Support staff

February 16, 2015 at 12:55

Hello @ijedlickova,

Sorry for a delay.
It’s caused by a lot of queries after Woocommerce plugin update. Thank you for your understanding and patience.

Concerning your issue we need also FTP access which you were asked in the previous posts, not only wp-admin.
Please provide us with FTP credentials as well. If you don’t know where to find them you should ask your hosting provider.

Also as I see you have very old version of the theme.
Please update it http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
Don’t forget to create a back up before update!

How to update the theme is shown in our video tutorial:
https://www.youtube.com/watch?v=KdWESIIPU1k

Thank you.
Regards,
Eva Kemp.

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ijedlickova

Participant

February 16, 2015 at 19:41

hi i am providing the credential in the private content

Please, contact administrator
for this information.

#42741 Copied

ijedlickova

Participant

February 16, 2015 at 19:55

hi EVA KEMP
Please check the private content

Please, contact administrator
for this information.

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Eva Kemp

Support staff

February 16, 2015 at 20:08

Hello,

Sorry but the username or password is incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

#42758 Copied

ijedlickova

Participant

February 16, 2015 at 20:09

Hi EVA KEMP
Please check the private contents.
And please as soon as solve my issue

Please, contact administrator
for this information.

#42759 Copied

ijedlickova

Participant

February 16, 2015 at 20:18

Hi EVA KEMP
i checked the password and its correct please re-check its minuscule letter.

Please, contact administrator
for this information.

#42760 Copied

ijedlickova

Participant

February 16, 2015 at 20:24

Okay EVA KEMP
Check this one may be its this one.
see in the private contents

Please, contact administrator
for this information.

#42762 Copied

ijedlickova

Participant

February 16, 2015 at 20:34

Hi EVA KEMP
Did you check the new password?

Please, contact administrator
for this information.

#42767 Copied

ijedlickova

Participant

February 16, 2015 at 20:43

EVA KEMP,
Did you check the new infos?

#42769 Copied

ijedlickova

Participant

February 16, 2015 at 20:47

Hi Eva !

I am waiting ????

#42771 Copied

Eva Kemp

Support staff

February 16, 2015 at 20:54

Hello,

Sorry, but we’re still getting this error:
“Response: 530 Login authentication failed”

Is FTP username correct?
Wat FTP program do you use? Could you please show a screenshot of your settings?

Thank you.
Regards,
Eva Kemp.

#42776 Copied

ijedlickova

Participant

February 16, 2015 at 21:04

Hi EVA
Please try this Username
check the contents

Please, contact administrator
for this information.

#42777 Copied

ijedlickova

Participant

February 16, 2015 at 21:10

Hi EVA KEMP
Please check this new username,
see in private contents

Please, contact administrator
for this information.

#42783 Copied

Eva Kemp

Support staff

February 16, 2015 at 21:12

Hello,

Sorry but still the same error.
Could you please ask your host to create FTP account for us or provide us with the credentials to your control panel?

Thank you.
Regards,
Eva Kemp.

#42786 Copied

ijedlickova

Participant

February 16, 2015 at 21:17

I will check again ask from the HOSTGATOR technical support and will get back to you soon please solve my this issue today .
please wait till i get back to you with new infos

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Eva Kemp

Support staff

February 16, 2015 at 21:21

Hello,

Ok, looking forward to your reply.

Thank you.
Regards,
Eva Kemp.

#42792 Copied

ijedlickova

Participant

February 16, 2015 at 21:44

Hi EVA KEMP
Please check the updates for credential in private contents

Please, contact administrator
for this information.

#42798 Copied

ijedlickova

Participant

February 16, 2015 at 21:54

Hi EVA KEMP
Please check the private contents

Please, contact administrator
for this information.

#42801 Copied

ijedlickova

Participant

February 16, 2015 at 21:58

EVA KEMP

I sent you the FTP new PASSWORD and i checked it , Its working perfect.

Please, contact administrator
for this information.

#42802 Copied

Eva Kemp

Support staff

February 16, 2015 at 22:58

Hello,

The issue has been fixed.
Please check your site and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#42813 Copied

ijedlickova

Participant

February 17, 2015 at 05:50

Hi EVA KEMP
its seems that the site start working but now the theme has to re arrange from A to Z.
i mean its not like how it was showing in the live preview when i was buying.
Please give me some tips and links for customising the Legenda Theme.
Thanks

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Eva Kemp

Support staff

February 17, 2015 at 08:51

Hello,

You need install base demo content as described in our documentation:
https://www.8theme.com/demo/docs/legenda/index.html#!/demo_data_installation

Thank you.
Regards,
Eva Kemp.

#42869 Copied
Tagged: display, perfect, problem, screen, themes, woocommerce, wordpress
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