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Problem opening off-canvas cart and mobile menu

This topic has 8 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

ziga32

Participant

September 27, 2022 at 23:35

I have a weird problem. If I open an off-canvas cart within first few seconds of page loaded, it does not open or if it does it dissapears immediately and I have to open it again.

Same is happening on mobile, with mobile menu.

Is this something you have experienced before?

#335211 Copied Theme version: 8.3.3 WooCommerce version: 6.9.2

7 Answers

Tony Rodriguez

Support staff

September 28, 2022 at 07:57

Hello, @ziga32,

I have checked your site on a new browser and found no issue, it is working fine. As you can see in these videos: https://streamable.com/gfkbf6 and https://streamable.com/qnibjs please check back to your site after clearing the browser cache like I checked I hope you will never face any problem.

Regards 8Themes Team.

#335241 Copied

ziga32

Participant

September 28, 2022 at 13:17

I think you are clikcing too late, check my video
https://www.dropbox.com/s/8c6h7eyz15mx3ho/screenshot-09-28-14-11-27.mp4?dl=0

I’m not using caching, and this is ins icognito.

same for mobile
https://share.icloud.com/photos/0302zsynIwzrqL62qp0l9h36w

#335267 Copied

Rose Tyler

Support staff

September 29, 2022 at 14:12

Hello,

1/ Please update the theme and Core plugin.
2/ Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
3/ If the problem is not caused by plugins, provide temporary wp-admin and FTP access, so we can take a closer look.
4/ Check how it works for you on our demo -https://xstore.8theme.com/elementor/demos/animals/
Let us know the results

Regards

#335389 Copied

ziga32

Participant

October 3, 2022 at 20:42

I updated the theme and xcore.

I disabled all the plugins and custom css. but the problem is still there.

Is it there for you too? Because your Animals demo works ok for me.

Please contact administrator
for this information.

#335713 Copied

Rose Tyler

Support staff

October 4, 2022 at 14:13

Hello,

Try the following solutions:
1/ Enable the site preloader via Theme Options > General
2/ Switch the scripts to the header (we can try this for you, but FT access is needed)
3/ speed up the server to load them faster (contact your hosting provider)

Regards

#335787 Copied

ziga32

Participant

October 7, 2022 at 10:51

thank you, will try to live with this for now 🙂

#335996 Copied

Rose Tyler

Support staff

October 7, 2022 at 11:37

Hello,

Ok. Please open up new topics for new questions

Regards

#335998 Copied
Tagged: help, mobile menu, off-canvas cart, problem, solution, woocommerce, wordpress themes
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