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Problem organizing product categories - by Roberts

This topic has 14 replies, 4 voices, and was last updated 7 years, 11 months ago ago by Rose Tyler

Roberts

Participant

December 16, 2016 at 15:51

Hello, I have serious problem which I am unable to resolve.

I am not able to organize my product categories. Some of already created categories needs to become subcategories and go under others. I am able to move them under parent categories, but they are not showing up on my web page.

Please log in my admin panel, create new subcategory under any of my created product categories. Move one of product categories full with products under your newly created category and see if it appears on front end.

Screenshot of problem
https://failiem.lv/down.php?i=7ws7vkms&view

Please, contact administrator
for this information.

#149310 Copied Theme version: 3.0.3 WooCommerce version: 2.6.9

13 Answers

Eva Kemp

Support staff

December 16, 2016 at 16:10

Hello,

The reason is you have 0 (zero) products for newly created categories. Assign them to some products and check after that.

Regards,
Eva Kemp.

#149317 Copied

Roberts

Participant

December 16, 2016 at 16:16

That shouldn’t be the reason. I have other categories with 0 products and few subcategories under that (with products) showing up without any problem.

Also how would you comment this – http://www.taktika.lv/store/product-category/rezerves-dalas/
Please take a look product count on first category “skrituļslidu daļas” and then look how many products it actually contains inside it?!

#149320 Copied

Jack Richardson

Support staff

December 16, 2016 at 17:13

Hello,

I see the same products number http://prnt.sc/dk83j0 .
Please clarify what you have on your side.

Best regards,
Jack Richardson.

#149333 Copied

Roberts

Participant

December 16, 2016 at 17:23

It updated now because I was manipulating with products and categories. It showed 9 products, but inside there were few subcategories with hundreds of products.

Also regarding the problem in my first post. When I create new subcategory without any products assigned to it, but add more subcategories with products to it, it doesn’t show up on front end. But when I assign at least one product to this newly created subcategory, then it shows in front end with this one product and all subcategories in it. Then I deletes this one product assigned to this newly created subcategory and it shows all correct in front end – my new subcategory with all the subcategories in it.
Two different results with the same content. That’s nowt normal.

#149337 Copied

Jack Richardson

Support staff

December 16, 2016 at 17:31

Hello,

Please show a link where subcategory isn’t shown and specify what subcategory it is.

Best regards,
Jack Richardson.

#149340 Copied

Roberts

Participant

December 16, 2016 at 17:54

Wasn’t my first screenshot showing that?
https://failiem.lv/down.php?i=7ws7vkms&view

#149344 Copied

Roberts

Participant

December 19, 2016 at 09:34

Please let me know if you are still waiting something from my side. Problem still persists

#149434 Copied

Roberts

Participant

December 21, 2016 at 11:57

Still waiting for support

you can see category (rollerslepju-dalas) which should be but is NOT displayed ->

http://www.taktika.lv/store/product-category/rezerves-dalas/
http://www.taktika.lv/store/product-category/rezerves-dalas/rollerslepju-dalas/

#149754 Copied

Jack Richardson

Support staff

December 21, 2016 at 19:53

Hello,

Sorry for a delay.
As I see the same issue with categories appears with default Woocommerce theme Storefront, not only with our theme.
We recommend you to contact Woocommerce plugin support to investigate this issue.

Best regards,
Jack Richardson.

#149818 Copied

Roberts

Participant

December 22, 2016 at 09:04

Thanks for reply Jack. It it very hard to reach Woocommerce support because their priority is paying customers. Is 8theme client of Woocommerce anyhow? I think progress would be much faster and productive if your crew would contact them in this case. Anyway, I will also post this in wordpress.org WooCommerce plugin support forum

#149861 Copied

Jack Richardson

Support staff

December 27, 2016 at 16:32

Hello,

Sorry for a long delay.
As I see the category “rollerslepju-dalas” is shown now.
Have you fixed this issue?

Best regards,
Jack Richardson.

#150321 Copied

Roberts

Participant

December 27, 2016 at 17:06

Hello Jack. Not quite, issue is not fixed in general. I had to add product to this category so it would show up front end up and then remove it. Like I wrote before, this is a workaround but problem is still there and Woocommerce support on wordpress.org site is completely dead

#150330 Copied

Rose Tyler

Support staff

January 17, 2017 at 10:12

Hello,

Sorry, but you have to wait for the answer from Woocommerce support.
Unfortunately, we are able to help only in case problem related to our theme options or functionality and files. In case problem related to default WooCommerce options then only plugin authors can help you.

Regards,
Rose Tyler.

#152077 Copied
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