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Problem product sidebar is beneath the product

This topic has 6 replies, 2 voices, and was last updated 2 years ago ago by Rose Tyler

OutdoorOutfitter

Participant

October 17, 2022 at 13:33

Good afternoon,
After updating the theme to the latest version (6.3.5) for some reason the product sidebar is beneath the product.
When I change in CSS the float to left of the .product-content it works o.k.
But is there not an other option?

Thanks!

#336656 Copied Theme version: 6.3.5 WooCommerce version: 7.0.0

5 Answers

Rose Tyler

Support staff

October 17, 2022 at 16:11

Hello,

Thanks for using our theme.

Please provide temporary wp-admin and FTP access, so we can take a closer look.

wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#336675 Copied

OutdoorOutfitter

Participant

October 18, 2022 at 10:22

Hi, see the private content area.
Thanks!

Please contact administrator
for this information.

#336744 Copied

Rose Tyler

Support staff

October 18, 2022 at 10:29

Hello,

We need FTP host, FTP login, FTP pass, FTP port.
Also, we can’t log in to your dashboard – https://prnt.sc/yCtW-M_Fbcjh

Regards

#336746 Copied

OutdoorOutfitter

Participant

October 18, 2022 at 10:51

Hi, I’ve temporary disabled iThemes Security.

And I send you a link with FTP host, FTP login, FTP pass, FTP port…..
Didn’t you get it?

Please contact administrator
for this information.

#336748 Copied

Rose Tyler

Support staff

October 21, 2022 at 07:17

Hello,

Fixed. Please clear cache and check.

Regards

#337039 Copied
Tagged: problem product sidebar, solution, themes, woocommerce, wordpress
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