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Problem Server – Uploads folder unwritable

This topic has 6 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Alberto

Alberto

Participant

June 20, 2023 at 11:43

Hi,
I can’t load files from worpress.
I also tried to give 777 permissions but the problem is still there.
The strange thing is that I was able to upload files without any problems.
can you help me?

#359787 Copied Theme version: 9.1.7 WooCommerce version: 7.8.0

5 Answers

Rose Tyler

Support staff

June 20, 2023 at 12:05

Hello, Alberto,

Thank you for choosing XStore as your WooCommerce WordPress theme.

This question is unrelated to the theme activated on your site. you need to contact your hosting provider to get assistance with this.

Kind Regards,
8theme team

#359790 Copied

Alberto

Participant

June 20, 2023 at 15:15

I have already contacted the provider and there are no error permissions. They also put the permissions at 777 to prove but the error from the site continues to exist.
As I said before, this problem came later. I installed it and uploaded the media. I don’t know why it gave me this error. Sure it doesn’t depend on some update?

#359804 Copied

Rose Tyler

Support staff

June 20, 2023 at 15:37

Hello, Alberto,

“I can’t load files from worpress.” – please check how it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by XStore or by something else.
“Sure it doesn’t depend on some update?” – our theme update should not cause this problem.

Kind Regards,
8theme team

#359810 Copied

Alberto

Participant

June 20, 2023 at 15:49

ok thaks for reply

#359815 Copied

Alberto

Participant

June 20, 2023 at 15:53

I fixed it. it was not a Server issue but a wordpress setup. Although I don’t understand why it was so.
I write as I did so maybe it is useful to others:
I have removed the save path set to SETTINGS –> MEDIA leaving the field empty making it take the default value.

thanks for reply

#359816 Copied
Tagged: problem server, themes, unwritable, uploads folder, woocommerce, wordpress
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