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Problem translation - by Pikachul - on WordPress WooCommerce support

This topic has 7 replies, 5 voices, and was last updated 4 years, 3 months ago ago by John Holden

Pikachul

Participant

July 22, 2020 at 16:58

Hello there.

I’ve got an issue with translation, when my card is empty, the translation is not working.
I’m using the plugin LOCO translate, and that’s fullfill good, so i don’t understand why.

Also, the font for the Cart & the Account is not the good one.

Can you help me on this ?

Thanks a lot

#245078 Copied Theme version: 6.3.8 WooCommerce version: 4.3.0

6 Answers

Olga Barlow

Support staff

July 22, 2020 at 18:21

Hello,

1) Go to Theme Options > WooCommerce > Shop > Empty cart content > translate content of the shopping cart.

2) Provide screenshot of the issue with the font for better understanding, please.

Regards

#245095 Copied

Pikachul

Participant

July 29, 2020 at 11:42

2) Provide screenshot of the issue with the font for better understanding, please.
hello if you go : https://saytosushi-salondeprovence.com/
you could find the right font in footer

if you go in : https://saytosushi-salondeprovence.com/cart/
the font are times new roman or something else but not the right font.

thanks

#245823 Copied

Rose Tyler

Support staff

July 29, 2020 at 11:56

Hello,

Try to clear cache, if this doesn’t help, provide screenshots. Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.
Also, provide temporary wp-admin access http://prntscr.com/tqh1yj

Regards

#245827 Copied

Pikachul

Participant

August 25, 2020 at 17:39

Hello
there are no cash plugin
you already tried to fix it by the way
2) Provide screenshot of the issue with the font for better understanding, please.
hello if you go : https://saytosushi-salondeprovence.com/
you could find the right font in footer

if you go in : https://saytosushi-salondeprovence.com/cart/
the font are times new roman or something else but not the right font.

could you help to change icon in mobile version
in left
https://prnt.sc/u5p8bh

best regards

Please contact administrator
for this information.

#249254 Copied

R

Participant

August 26, 2020 at 01:21

How is it that I’ve been waiting over 36hrs for a response to my several issues that have not been addressed, and no one responds to my support ticket, yet many other people have support tickets as recent as a few hours and you are responding to all of theirs??? SMH

#249294 Copied

John Holden

Support staff

August 26, 2020 at 05:06

Hi,

I’m so sorry for the delay that you faced.

The font files were missing in the uploads folder on your server. As a rule Theme Options loads font to that folder automatically once you chose it and saved settings but it did not work for you, we suppose because of some file permissions. So, I uploaded font files to the correct folder manually and everything is ok after that.

Regards,
Hung PD

#249299 Copied
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