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Problem updating new version (3.11.1) - by IvanMTK

This topic has 16 replies, 3 voices, and was last updated 7 years, 6 months ago ago by Olga Barlow

IvanMTK

Participant

April 12, 2017 at 22:57

Hi there;

Earlier today we updated your theme to the new version 3.11.1 and everything on the front end just disappeared, even the WP toolbar. Just a blank white screen. We restored the previous backup and now we are back to the previous version (3.10.1) and everything works as usual.

Can you please help us with this update? We are using your child theme. We haven’t updated WooCommerce to the new version 3.0 yet.

Looking forward to hearing from you, thank you and best regards;

Ivan

Please, contact administrator
for this information.

#159879 Copied Theme version: 3.10.1 (Child) WooCommerce version: 2.6.14

15 Answers

Olga Barlow

Support staff

April 13, 2017 at 16:24

Hello,

If you are using the old version of WC you can’t use the latest version of the XStore theme, only 3.10.1. If you want to update theme to version 3.11.1 you need to update WC plugin to version 3.0.1.

Regards

#160044 Copied

IvanMTK

Participant

April 14, 2017 at 18:20

Ok, understood.

Thank you and best regards;

Ivan

#160202 Copied

Olga Barlow

Support staff

April 19, 2017 at 09:53

You are welcome.

Regards

#160487 Copied

IvanMTK

Participant

April 21, 2017 at 18:48

Hi there;

So today we updated to the new WooCommerce version and then your XStore theme, and there are some issues in some pages: shop, single product, etc. WooCommerce displays the following message:

“Your theme (XStore Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.”

We are including more information on the Private Content section, including the System Status report. Please help us fixing these important issues.

Thank you and best regards;

Ivan

Please, contact administrator
for this information.

#160880 Copied Theme version: 3.11.1 WooCommerce version: 3.0.4

Olga Barlow

Support staff

April 22, 2017 at 10:20

Hello,

We’ll release version 3.12 of our theme that should fix problem with out of date files.
So, you need to wait for theme update, then update parent theme on your site. If you still have out of date files in child theme after that you will need to compare parent theme files and your child theme files and add the difference. This service will help you to find difference in code https://text-compare.com/

Regards

#160916 Copied

IvanMTK

Participant

April 27, 2017 at 23:18

Hi Olga;

When will the new version 3.12 be available?

Thanks and best regards;

Ivan

#161585 Copied

IvanMTK

Participant

April 27, 2017 at 23:50

Nevermind! I just saw it’s already available… 😉

Thanks and best regards;

Ivan

#161587 Copied

Amzy Leel

Participant

April 28, 2017 at 05:24

glad you got notified..
update both theme and WC
let us know if you find any issues

#161597 Copied

IvanMTK

Participant

April 30, 2017 at 17:04

NEW Problem with SHOP page after update (WC3.0.5 and XStore3.12)

Hi there;

We have just updated your theme to 3.12, WooCommerce to 3.0.5 and even the Theme Core; and now we have a problem with our SHOP page. We’ve tried everything on the backend through your Theme Options (we saw some changes, like with the “Shopping cart/Wishlist/Search” options on the header) and through the WooCommerce settings, but nothing helped. Even the top WordPress toolbar disappeared on that page (while it’s visible everywhere else). We included a screenshot in the Private Section below. Status Report also included.

Please helps us fix this.

Thank you and best regards;

Ivan

Please, contact administrator
for this information.

#161796 Copied Theme version: 3.12 -using Child- WooCommerce version: 3.0.5

IvanMTK

Participant

May 3, 2017 at 03:18

Hi there;

Any update related to our problem (see previous post)?

Thank you and best regards;

Ivan

#161905 Copied

Olga Barlow

Support staff

May 4, 2017 at 18:57

Hello,

Problem on your Shop page is related to one of the third-party plugins that did not come bundled with our theme. Try to disable them one by one and check which one makes the problem. Besides the same situation even if you enable default theme, seems one of your plugins is not compatible with the new WC version.

Regards

#162191 Copied

IvanMTK

Participant

May 5, 2017 at 22:59

Hi there;

Ok, we will proceed as suggested.

Thank you and best regards;

Ivan

#162364 Copied

Olga Barlow

Support staff

May 6, 2017 at 10:03

You are welcome!

Regards

#162404 Copied

IvanMTK

Participant

May 7, 2017 at 00:45

You were right, it was a third party plugin.

Thanks again and best regards;

Ivan

#162447 Copied

Olga Barlow

Support staff

May 8, 2017 at 10:28

Hello,

You are welcome.

Regards

#162488 Copied
Tagged: 3.11.1, best selling, problem, themes, updating, woocommerce
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