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Problem with 404 page getting a redirection

This topic has 2 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Tony Rodriguez

  • Avatar: CJCORP
    CJCORP
    Participant
    September 26, 2022 at 16:05

    Hi,

    I have a problem with my 404 page.
    When I started using the XStore theme, the 404 page was working fine; now it has a strange behavior where my website instantly redirect the 404 page to my base URL. It’s strange and it makes it harder for someone to understand there was something wrong with the link.
    Do you know why this is happening?
    Thanks in advance for your help,
    Best regards,
    Charlie

    #335104 Copied Theme version: 8.3.3 WooCommerce version: 6.9.3
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 27, 2022 at 06:35

    Hello, @CJCORP,

    Could you please check it once with the default WordPress Theme like Twenty Twenty Two, just to make sure that the issue is with our theme or not? If the issue will still persist with the default WordPress Theme as well then it will make clear that the issue is not because of our theme and in that case you have to contact WordPress support on it.

    Regards 8Themes Team.

    #335137 Copied

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