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Problem with Activation code (bought a year ago)

This topic has 8 replies, 3 voices, and was last updated 1 days, 15 hours ago ago by Andrew Mitchell

Roman

Participant

January 2, 2025 at 17:48

Hi! I’ve faced theme activation problem
Please, help asap
Domain ferumina.com

Files is visible for topic creator and
support staff only.

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7 Answers

Rose Tyler

Support staff

January 2, 2025 at 21:06

Hello, Roman,

We kindly request you to provide us with your purchase code through the Private Content area at your earliest convenience.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

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Roman

Participant

January 3, 2025 at 08:17

I added my purchase code through the Private Content area

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

January 3, 2025 at 08:19

Hello, Roman,

We kindly request that you provide us with the link to your website as well as temporary WP-admin access. This will allow us to attempt the theme activation and verify whether the issue has been resolved.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

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Roman

Participant

January 3, 2025 at 09:12

I’ve added admin access and website url

Content is visible for topic creator and
support staff only.

#429415 Copied

Rose Tyler

Support staff

January 3, 2025 at 09:19

Hello, Roman,

We have successfully activated the theme on your website using the code you provided, and we did not encounter any issues during the process.

Warm Regards,
The 8Theme Team

#429416 Copied

Roman

Participant

January 3, 2025 at 09:39

Thank you. But there were activation problems… I tried to activate it several times and faced the same issue (as on the print screen). Hope the next 4 licenses I bought will go smoothly.

#429420 Copied

Andrew Mitchell

Support staff

January 3, 2025 at 09:58

Dear Roman,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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Problem with Activation code (bought a year ago)

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