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Problem with Add to cart and cart display

This topic has 7 replies, 3 voices, and was last updated 7 months, 1 weeks ago ago by Andrew Mitchell

OnlyCBD

Participant

May 15, 2024 at 10:34

Hello.
We are having problems when we add products to the home page, they disappear from the cart when we access the store.

I add a link to a video that is better appreciated. (Private content area)
How could we solve it?

Thank you so much.

Please, contact administrator
for this information.

#395244 Copied Theme version: 9.3.10

6 Answers

Tony Rodriguez

Support staff

May 15, 2024 at 11:33

Hello, @OnlyCBD,

Thank you for contacting us and for using XStore.

1/ We have noticed an issue with the website URL you provided, as it appears to be incorrect. For your reference, you can view the specific error in the image linked here: https://paste.pics/QXRE7

To assist you efficiently, we kindly request that you provide the correct URL of your website along with the necessary login details. Please ensure that this information is submitted in the private content area to ensure security and confidentiality.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We are eager to resolve this matter promptly and look forward to your response.

Best regards,
8Theme’s Team

#395260 Copied

OnlyCBD

Participant

May 15, 2024 at 11:53

Hola!
Esto puede deberse a al nuevo Header con Elementor?
Estamos usando el Header Builder de Personalización.
Si hicieramos el cambio al Header con Elementor? Podria ser ese el fallo?

Tambíen estamos teniendo problemas con la actualización de Ayer (Latest Version 9.3.10 / Core plugin 5.3.10), no nos aparece en disponible en el panel de WordPress.

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#395267 Copied

Tony Rodriguez

Support staff

May 15, 2024 at 13:00

Hello, @OnlyCBD,

1/ We are currently unable to access your website using the wp-admin credentials previously provided, as they appear to be invalid or have expired.

To assist you effectively, we kindly request that you provide us with updated wp-admin details. Please ensure that these credentials are submitted through the private content area to maintain security.

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your prompt attention to this matter and look forward to resolving your issue as soon as possible.

2/ We kindly request that you deactivate and subsequently reactivate the theme on your website. Additionally, please ensure that all caches are cleared before checking the system again.

Thank you for your attention to this matter.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#395284 Copied

OnlyCBD

Participant

May 16, 2024 at 09:47

Buenos dias Tony.
Te mando las credenciales.

Ya he realizado los ajustes.
La parte del carrito podria deberse a alguna configuración de WP Rocket.
Si pudiera tambien recomendarnos algun ajuste para la optimización tambien estariamos agradecidos.

Por favor, tenga cuidado en no dejar la web inoperativa o cambios que puedan afectar al cliente, ya que es un sitio que recibimos bastante trafico.

Muchas gracias.

Please contact administrator
for this information.

#395433 Copied

Tony Rodriguez

Support staff

May 16, 2024 at 13:01

Hello, @OnlyCBD,

Thank you for your response.

We have checked your site and found no issues. The off-canvas cart working correctly on your site.

WP-rocket settings can be different depending on plugins activated on the site and content, but here are examples of settings from one of our demos – https://gyazo.com/e95ac59fe4d0b6b5e8bcf67a1cb6881d
https://gyazo.com/da84163cee8d36623081657bfd01f482 https://gyazo.com/268498dd61e0a6205006b7c315488caa
https://gyazo.com/9eb09280e91c6c57bd9d623997434657
https://gyazo.com/28482f528a2b36d6ad1d309cb3ad6d13
theme options > speed optimization https://gyazo.com/6a11e9846ccc9edbfc8e25f60b3e51b8 https://gyazo.com/72334f00cba3e641067a89d396f4b089
https://gyazo.com/d43ba7a24664a998869eb59361ec7ca0

Additionally, please read our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

#395479 Copied

Andrew Mitchell

Support staff

May 17, 2024 at 09:24

Dear OnlyCBD,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#395578 Copied
Tagged: add to cart issue, cart display error, woocommerce problems, woocommerce solutions, wordpress ecommerce troubleshooting, wordpress templates
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