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Problem with automatic emails and automatic emails

This topic has 6 replies, 2 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

Pelantaro

Participant

January 21, 2022 at 15:46

I have a problem with the contact form and with the automatic responses to the emails

INICIO / HOME PRINCESSANDQUEEN / CONTACTO
REGRESAR A PÁGINA ANTERIOR

Warning: require_once(/home/cpr69250/public_html/wp-includes/PHPMailer/PHPMailer.php): failed to open stream: No such file or directory in /home/cpr69250/public_html/wp-includes/pluggable.php on line 259

Fatal error: require_once(): Failed opening required ‘/home/cpr69250/public_html/wp-includes/PHPMailer/PHPMailer.php’ (include_path=’.:/opt/alt/php73/usr/share/pear’) in /home/cpr69250/public_html/wp-includes/pluggable.php on line 259
Hubo un error crítico en tu sitio web.

Princessandqueen.cl

Please, contact administrator
for this information.

#314898 Copied Theme version: 4.3.3 WooCommerce version: 5.8.1

5 Answers

Olga Barlow

Support staff

January 21, 2022 at 19:04

Hello,

It looks that core WordPress files are missing. Try to reupload them using the official version of WordPress because we can’t connect to your FTP to check https://prnt.sc/26h1bny and WP Dashbaord access also does not work.

Regards

#314945 Copied

Pelantaro

Participant

January 28, 2022 at 19:26

I have updated the access credentials I hope you can help me

Please contact administrator
for this information.

#315439 Copied

Olga Barlow

Support staff

January 28, 2022 at 22:19

Hello,

Check now, please, if you still have the mentioned errors.

Regards

#315477 Copied

Pelantaro

Participant

January 30, 2022 at 23:46

Could you send me a screenshot of the problem where I can see the new credentials with a detailed report of the problem

#315615 Copied

Olga Barlow

Support staff

February 1, 2022 at 13:28

Hello,

Sorry, I’m not sure what screenshot do you need. You reported about error while you submitted the contact form. The error was related to WP files. We have updated WP and now you need to check if you still have the error that you reported. What screenshot do you expect from our site?

Regards

#315764 Copied
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