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Problem with caching - by ycauquil - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

ycauquil

Participant

December 9, 2014 at 13:14

Hello,

I have a lot of problems with caching : when I change some stuff on a product, clients need to refresh or hard refresh the browser page to see it. I don’t have any cache plugin turned on, and I already emptied the server cache but it didn’t help.

Could you please help me with this issue ?

Best regards

Wordpress version : 4.0.1
Royal 1.5
Woocommerce 2.2.8

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7 Answers

Robert Hall

Support staff

December 9, 2014 at 13:34

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

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ycauquil

Participant

December 9, 2014 at 15:06

Hello,

Here are the wp-admin and FTP credentials

Best regards

Please, contact administrator
for this information.

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Eva Kemp

Support staff

December 9, 2014 at 19:23

Hello,

Could you please clarify how we can replicate the problem?
What changes can’t be visible for you?

Thank you.
Regards,
Eva Kemp.

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ycauquil

Participant

December 10, 2014 at 09:35

Hello,

For example, when we change something on a product: price, title etc. If a customer has visited the website before the changes, the product won’t update when he goes back after the update (I assume it’s due to browser caching), except if the customer goes to checkout, on this page all the information is up to date.

It’s hard for you to replicate because you didn’t visit our website before so browser cache should be empty. First you can try to visit the website pages “Packages soirée” and “Katy Perry à Lyon – 20/02/2015 – Soirée” then replace the title of the product “Katy Perry à Lyon – 20/02/2015 – Soirée” by “Katy Perry à Lyon – 20-02-2015 – Soirée” and finally go back to the website without refreshing these pages (like a customer would do: homepage > clic on “packages soirée” > clic on “Katy Perry à Lyon”). You should see no changes in the title.

Have I been clear enough?

Best regards

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ycauquil

Participant

December 12, 2014 at 11:02

Hello,

Do you have any clue about our problem ?

Thanks

Regards

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ycauquil

Participant

December 12, 2014 at 18:28

Hello again,

I don’t know how, but it seems that my problem is fixed.

Thanks for your help

Regards

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Eva Kemp

Support staff

December 12, 2014 at 19:11

Hello,

So is your issue resolved?
Do you need any other assistance from us?

Thank you.
Regards,
Eva Kemp.

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