Return to previous page

Problem with category product slider….

This topic has 10 replies, 4 voices, and was last updated 3 months ago ago by Luca Rossi

lew-shop

Participant

April 5, 2024 at 14:58

After the update, the category slider does not work. After switching to grid, everything is ok. How to fix it? The problem only occurs with category

Please, contact administrator
for this information.

#390263 Copied Theme version: 9.3.4

9 Answers

Rose Tyler

Support staff

April 5, 2024 at 15:09

Hello,

Thank you for reaching out to us with your concern.

As we can see you edit the page right now, so we can’t check your settings. Please let us know once you close the editor.

Best Regards,
8Theme’s Team

#390264 Copied

lew-shop

Participant

April 5, 2024 at 15:25

you can now.

#390270 Copied

Rose Tyler

Support staff

April 5, 2024 at 15:33

Hello,

Please check the page now.

Best Regards,
8Theme’s Team

#390274 Copied

lew-shop

Participant

April 5, 2024 at 15:48

The categories now appear, but the slider still doesn’t work

#390276 Copied

Rose Tyler

Support staff

April 5, 2024 at 15:55

Hello,

Thank you for your cooperation.

1/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

2/ Downgrade PHP version to 8.1

3/ Provide us with FTP access.

Best Regards,
8Theme’s Team

#390278 Copied

lew-shop

Participant

April 5, 2024 at 16:00

i switched php to 8.1

Please contact administrator
for this information.

#390279 Copied

Luca Rossi

Support staff

April 7, 2024 at 13:40

Dear @lew-shop,

We hope this message finds you well.

We wish to inform you that we identified an issue where a missing value in the slider spacing resulted in a malfunction. We have addressed this by applying the appropriate setting, which has successfully restored the slider’s functionality.

For your reference, here is a screenshot illustrating the corrected setting:
https://prnt.sc/cJyFrjws5uGt

We kindly request that you clear your caches at your earliest convenience to ensure the changes are reflected on your end. Please verify the slider’s operation following this action.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#390472 Copied

ssoz

Participant

July 18, 2024 at 16:03

Hello, I am having the same problem, I cannot access the screenshot you sent, can you help me?

#405668 Copied

Luca Rossi

Support staff

July 19, 2024 at 06:58

Dear @ssoz,

We hope this message finds you well. To enable us to assist you more efficiently, could you please create a separate topic that includes your screenshot, website URL, and an Admin account? We are ready and eager to help you.

Best regards,
The 8Theme Team

#405738 Copied
Tagged: best selling woocommerce themes, category product slider issue, fix woocommerce slider, top woocommerce themes, woocommerce product slider, woocommerce theme problems, woocommerce themes troubleshooting
Viewing 10 results - 1 through 10 (of 10 total)