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Problem with changes in website. I don’t see some of it.

This topic has 7 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Cer

Cer

Participant

October 13, 2022 at 23:13

I do changes in my website, but when update it, I don’t see that some changes. Color in some block or buttons don’t change, banner not working… But when I see my website incognito, everything is alright. And I don’t know whats wrong.
Second. After theme update I saw that mailchimp not working.

Can you help me?

Please, contact administrator
for this information.

#336397 Copied Theme version: v.8.3.4

6 Answers

Tony Rodriguez

Support staff

October 14, 2022 at 05:37

Hello, @Cer,

1. This seems to be the cache issue only If you are able to see the changes in Customizer and not on the front end of the site. Please remove the server cache and site cache as well, finally check back the site after clearing the browser cache, I am sure you will not face this issue.

Try to use this extension every time to refresh and clear the cache: https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn

2. Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in the private content area on which you are facing the issue so that we’ll check and assist you accordingly?

If possible please share the small video clip of your issue as well that what is exactly not working.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

#336402 Copied

Cer

Participant

October 14, 2022 at 07:03

Thank you, I will try.

Please contact administrator
for this information.

#336413 Copied

Cer

Participant

October 14, 2022 at 07:07

Now I clear the browser cache and refresh website. In this moment I see all changes . Thank you.

#336414 Copied

Rose Tyler

Support staff

October 14, 2022 at 09:34

Hello,

Ok. Thanks for letting us know.
Is there anything else we can help you with?

Regards

#336440 Copied

Tony Rodriguez

Support staff

October 14, 2022 at 09:53

Hello, @Cer,

Your issue has been solved please check back your site now after removing the browser cache.

I have copied the correct shortcode of the MailChimp Form: https://postimg.cc/KKqwydj9 and paste it to the static block which is used for the Footer on your site: https://postimg.cc/2LfwpwQc and it worked: https://postimg.cc/BLCg0FmJ

Regards 8Themes Team.

#336444 Copied

Cer

Participant

October 14, 2022 at 11:00

In this moment that’s all. Thank you.

#336455 Copied
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Problem with changes in website. I don’t see some of it.

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