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Problem with checkout form not visible - by kikalomy

This topic has 4 replies, 2 voices, and was last updated 10 years, 7 months ago ago by Jack Richardson

kikalomy

Participant

May 27, 2014 at 20:00

major problem with checkout process, when customers fill in data fields, eg shipping, address etc, the form jumps up to the top of the page when they click the arrows to reveal input fields, it looks like the form disappears from the page and customers then have to scroll up to the top of the page to continue on , also if they fill in data incorrect like email, its not visible to them when they are trying to proceed as the error is only visible if they scroll back up to the top of page because they cannot proceed otherwise, so this will be frustrating to customers to fill in as you can understand, this is a crucial part in any transaction, this process must be as simple and easy as possible. Can you please advise on how to keep the form fields within the screen so when they click the arrows it remains central, and if there is an error it also shows within their sight?

also the facebook like button is displaying a foreign language on product page even though i selected english, is it possible there is a conflict or bug within theme causing this?

your urgent help is much needed and appreciated many thanks

Please, contact administrator
for this information.

#5175 Copied

3 Answers

Jack Richardson

Support staff

May 28, 2014 at 07:50

Hello,

Please provide us with FTP credentials as well.

Regards,
Jack Richardson

#5194 Copied

kikalomy

Participant

May 29, 2014 at 00:00

hi sorry i dont have access to that, can you please check via dashboard many thanks

#5347 Copied

Jack Richardson

Support staff

May 29, 2014 at 08:57

Hello,

We’re sorry, but without access to idstore/woocommerce folder we’re unable to do any required changes. Could you please send us your theme files, then?

Regards,
Jack Richardson

#5360 Copied
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