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Problem with “Compare” in Client Account Page

This topic has 6 replies, 3 voices, and was last updated 2 days, 15 hours ago ago by Andrew Mitchell

Gracu_

Participant

November 14, 2024 at 09:13

Hello,

When I remove the ‘Compare’ tab in the ‘My Account’ section in XStore Elementor Builder, the tab doesn’t disappear, and an error appears on the page. Why is this happening? Please help.

Best regards.

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#423309 Copied Theme version: 9.4.4

5 Answers

Rose Tyler

Support staff

November 14, 2024 at 10:06

Hello, Gracu_,

Thank you for reaching out to us.

You need to update the Core plugin – https://prnt.sc/7e_tDzLyq9ap https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best regards,
8Theme’s Team

#423334 Copied

Gracu_

Participant

November 14, 2024 at 10:50

Thank you so much. I updated the Core plugin and all other plugins, but ‘Compare items’ still doesn’t working.

Files is visible for topic creator and
support staff only.

#423347 Copied

Rose Tyler

Support staff

November 14, 2024 at 11:17

Hello, Gracu_,

Please provide FTP access in the private content area, so that we can check and help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#423357 Copied

Gracu_

Participant

November 19, 2024 at 07:50

Hi @Rose Tyler,

Thank you for your response. I see that everything is fine at the moment, so I consider the topic resolved.

Best Regards,

@Gracu_

#424093 Copied

Andrew Mitchell

Support staff

November 19, 2024 at 07:51

Dear Gracu_,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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The issue related to '‘Problem with “Compare” in Client Account Page’' has been successfully resolved, and the topic is now closed for further responses

Problem with “Compare” in Client Account Page

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