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Problem with Contact form and Email responses

This topic has 2 replies, 2 voices, and was last updated 5 months ago ago by Rose Tyler

Asmit Kumar Sah

Participant

June 17, 2024 at 19:39

When someone fill the contact form in contact page, the emails are going in spam folder. Why is it so?

#400249 Copied Theme version: 9.3.12

1 Answer

Rose Tyler

Support staff

June 17, 2024 at 20:37

Hello,

Thank you for reaching out to us with your concern. We understand the inconvenience caused when emails are directed to the spam folder. This issue can occur for several reasons, including the email content, the settings of the recipient’s email server, or the configuration of the sending email server.

We would recommend you contact your hosting provider and Elementor plugin support team because you are using their form, and this functionality is independent of our theme – https://wordpress.org/support/plugin/elementor/

We hope this information is helpful.

Best Regards,
8Theme’s Team

#400252 Copied
Tagged: best selling themes, contact form issues, email response problems, theme troubleshooting, woocommerce email fixes, woocommerce support, woocommerce themes
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