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Problem with Core Xstore and Sticky GHeder Xstore

This topic has 9 replies, 3 voices, and was last updated 1 years, 6 months ago ago by Lionel

  • Avatar: Lionel
    Lionel
    Participant
    May 2, 2023 at 19:06

    Since few days I have a critical error that not allow me to go to the admin.

    I had auto update on the plugins I desactivated it before desactivate all the plugins and reactivate the one by one.
    It seem that the 2 plugins from xstore (core and sticky header) are problematic.

    Actually I have access to my admin but I don’t see the 2 problematics plugins in my plugins list.

    And also in the installed plugins page I have the following message :

    Fatal error: Uncaught Error: Class ‘XStore_Advanced_Sticky_Header\Inc\stdClass’ not found in /home/yaniqtgu/fancycolordiamonds.llc/wp-content/plugins/xstore-advanced-sticky-header/inc/update.php:57 Stack trace: #0 /home/yaniqtgu/fancycolordiamonds.llc/wp-includes/class-wp-hook.php(310): XStore_Advanced_Sticky_Header\Inc\XStore_Advanced_Sticky_Header_Update->xstore_pre_set_site_transient_update_plugins(Object(stdClass)) #1 /home/yaniqtgu/fancycolordiamonds.llc/wp-includes/plugin.php(205): WP_Hook->apply_filters(Object(stdClass), Array) #2 /home/yaniqtgu/fancycolordiamonds.llc/wp-includes/option.php(2036): apply_filters(‘pre_set_site_tr…’, Object(stdClass), ‘update_plugins’) #3 /home/yaniqtgu/fancycolordiamonds.llc/wp-content/plugins/wp-all-import-pro/classes/updater.php(259): set_site_transient(‘update_plugins’, Object(stdClass)) #4 /home/yaniqtgu/fancycolordiamonds.llc/wp-includes/class-wp-hook.php(310): PMXI_Updater->show_update_notification(‘wp-all-import-p…’, Array) #5 /home/yaniqtgu/fancycolordiamonds.llc/wp-inclu in /home/yaniqtgu/fancycolordiamonds.llc/wp-content/plugins/xstore-advanced-sticky-header/inc/update.php on line 57

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Can you help me ?

    Please, contact administrator
    for this information.
    #355193 Copied Theme version: 9.0.5
    8 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 3, 2023 at 06:59

    Hello Lionel,

    We would appreciate it if you could provide us with the URL and credentials for your site’s cPanel in the private content area of this topic. This will enable us to investigate the issue and provide you with the necessary assistance.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #355221 Copied
    Avatar: Lionel
    Lionel
    Participant
    May 3, 2023 at 10:06

    Hello,
    I did it, strange I give it to you back.

    Please contact administrator
    for this information.
    #355258 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2023 at 10:54

    Hello Lionel,

    Please provide FTP access also.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    #355265 Copied
    Avatar: Lionel
    Lionel
    Participant
    May 3, 2023 at 14:37

    In private content

    Please contact administrator
    for this information.
    #355318 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2023 at 15:17

    Hello Lionel,

    Fixed. Please check now.

    Best Regards,
    8Theme’s Team

    #355328 Copied
    Avatar: Lionel
    Lionel
    Participant
    May 4, 2023 at 06:55

    Hello,

    I check it and it’s ok, thank you.

    But can you explain me what appen ?

    #355388 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 07:12

    Hello Lionel,

    The fix was done in xstore-advanced-sticky-header/inc/update.php and will be included in the next update also.
    We apologize for the inconvenience.

    Best Regards,
    8Theme’s Team

    #355393 Copied
    Avatar: Lionel
    Lionel
    Participant
    May 4, 2023 at 09:42

    Thank you for the explanation

    #355424 Copied

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